Natural RetreatsReviews of naturalretreats.com

Was charged $1,497 for pre-arrival cleaning services. Garage was flooded, BBQ not cleaned in months, hair in the master shower, master bed not set and so on. To avoid confusion, homeowner spent a fortune on the property ("Inspiration Point 14A" in Big Sky), but the management company is failing to properly service the property. If you're a homeowner, think twice which management team to hire.

Horrible! Lines kept stating operators are busy and would get back to us. I would be very cautious of going through this agency!

This company has no idea how to manage properties. We rented a house in Sun Valley, ID only to have maintenance and landscape trucks show up two days in a row (out of 5) and start spraying pesticides and doing landscaping while we were trying to enjoy the property. I called the manager and they said they had no idea anyone was scheduled to come. This is a HUGE security concern for renters. Unknown people can just show up pretending to be staff and this is how robberies happen. Not to mention we did not appreciate having to curtail our breakfast because pesticide was being sprayed all over the patio. The house had scalding hot water that we had to figure out how to turn down to prevent injuries. Flickering lights. Rock hard old mattresses with old pillows and a broken clothes dryer. For $2500/night I expected a very different experience for my 40th birthday. I have rented many homes throughout the years and I am thoroughly disappointed in this experience and would NEVER book any property under this company again.

I booked a property with Natural Retreats. It stated that there was a NO CANCELLATION policy, so non-refundable the day I signed the contract and paid in full. Shortly before we were to stay at the property, I received a phone call from this company saying there was a mistake with the booking and THEY needed to cancel. They offered 1 alternate place which was NOT as comparable or suitable. The only other choice we had was to allow THEM to cancel so we could get a full refund..without penalty..which made me laugh out loud! :(:( I guess the non-cancellation policy only pertains to the Lessee not the lessor. Because of the very short notice, we had to scramble to find another place. There were very few choices left and it ended up costing us significantly more. Future renters should be aware of the unreliability and untrustworthiness of this agency. When I complained to them, they stated that it says in their policy that they are allowed to do this. It's unethical and unacceptable and there are absolutely no consequences or accountability on their part!

POOR CUSTOMER SERVICE! Do NOT recommend. The hot tub was half full upon arrival and shot water at our faces when we tried to use it. Huge disappointment and would NEVER recommend using natural retreats. I called their team to see if they could do anything and they argued with me trying to tell me it was full when I have video evidence it was not. This is the WORST experience I’ve had a lot a vacation rental ever. RENT FROM SOMEONE ELSE. Very DISAPPOINTING.

Natural Retreats Cancelled our reservation within 60 days of Thanksgiving vacation booking... "full refund"... but they had Deposit for 6 monrhs plus had charged full rental Balance... We have 14 family members with flights from many states and out of the country... merely a "sorry.. this can happen"...they had no other option for us. I was told via a telephone call that the "owner was no longer renting the property".. That was untrue as, with a little research, I found the same property listed with another company... and available for our booking dates (for alot more $$).. It seems that Natural Retreats had violated the "minimum rent" agreement with the owners so they removed the property. Please be aware that this company does NOT guarantee that you will have a place to stay... While they will keep your $$ if YOU cancel within 60 days of reservation... You merely get your funds that they have charged returned & have no vacation place to stay .. you are on your own... This was a very large home... impossible to "book another" when such a short time/notice and over a popular holiday... worst experience in my life with a vacation rental. BEWARE.

Don’t rent a cabin from this place unless you have a death wish! They have so many structural issues they should be shut down. When you spend enough to cover a house note you should expect to have a safe and decent place to stay right? That’s what we thought to, but it’s not what we got. We stayed in cabin # 37 Fox Ridge. The pictures are misleading, there’s no view like they show cause they refuse to have any maintenance done at all, trees have grown up and block the beautiful view they advertise online drawing you in to rent their cabins. This is the least of the issues. There is serious black mold from leaking windows that are literally rotted and disintegrating. Water marks where water has leaked right into electrical outlets that are barely in the wall. And don’t lean on the rails around the house unless you want a fast trip down the mountain through the over grown brush. There was no hot water so we called the office to let them know since we drove 15 hrs straight from Texas and desperately needed a hot shower. The hot tub is on the verge of collapsing due to horrible placement on a porch not rated to hold that much weight. That side of the porch sinks and it’s a major tripping hazard (ask me how I know) and come to find out the maintenance man told us they had a hot tub fall through a porch at another house.. the wood around the entire house is completely ate up by wood peckers and the house is infested with carpenter bees who are also eating through every section of the house. We were told the owner refuses to do anything to maintain the property, they make plenty of money off the rentals so why not fix the issues? After contacting the property manager who was rude and couldn’t care less about the safety of her guest, after three calls she then offered to move us to another cabin that was in the same condition. Then she promised to have someone above her named David call us, he never called and today is day two of us being in Tennessee and not a peep from anyone who runs this place. 15 hours on the road and we were forced to find a hotel and fork out another chunk of cash to have somewhere safe and black mold free to stay. The pictures they list are completely false advertisement! There’s no view, the house is in shambles and the furniture was falling apart and stained from years of neglect and should be in the dumpster not in a house. Don’t rent from this company, they only care about making money. OSHA would shut this place down in a heartbeat. Don’t waste your money, or your time.

Terrible customer service. I had to cancel a trip due to the unprecedented weather in California. This company refused to refund me for certain fees associated with this booking including the cleaning fees, fees to heat the pool and a mandatory damage waiver fee. How is this not stealing? I will not be using the property but I’m still being charged to clean it? They won’t be cleaning it if we are not there? This makes no sense and is an absolutely appalling business practice.