NaturalreadersReviews of naturalreaders.com

First, I pay almost $30/month for this 'service'. This is the worst customer service I have ever seen. The way TTS is consumed is created to confuse you and make you spend all your points if you don't take a word doc, and put into notepad first... ridiculous. Next, I put a fill in the chrome extension... it then went onto not read my writing back to me... but it did use all my TTS(text to speech) points though!!! Everyone of them, all 500,000 characters, and it read 2 minutes and then died!!!!!! Next, I get pissed and contact their AI chat bot... this thing says there's nothing I can do, they will not give me points back, and I can go kick rocks. So I beg for an hour to speak to a human... of which the bot says, someone will be right with you, and no one ever came. So after I cooled down. I researched the TTS consumption... figured i'm only out of pro voices for the day, I contact my AI bot and tell them to NOT cancel my subscription. Then, this morning, guess what. I'm excited to get to work, and they cancelled my subscription!!!!!!!!!!!!! Are you kidding me!!!?????? So through no fault my own, these garbage humans ruined 2 premium work days. I can't stress how much I absolutely despise this company!!!!!!!!!!!!!!!!

100% satified with the software.

I hate to complain because the customer service started out nice and friendly. But service has deteriorated over the last year. Sure, there were some glitches, but the voices were great for the most part and worked well and there was a wide variety. The problem is the voice search function. It seldom brings up the voice that I am looking for, and the problem has gotten much worse over time. The search option apparently filters based on categories that are hidden in search mode -- so you never know if you're searching with the appropriate filters. Besides, they should let you search without filters. There are many voices that are technically foreign but which speak English too, often without an accent. Yet to make them appear in search, you apparently have to remember what their original language was. Likewise with English voices -- it may be English UK or English OTHER or English Australia, and it sometimes won't find voices unless you know which one. For the most part though, it just does not find or list all the voices anymore, even though the number of voices has grown enormously. And there is also a set of categories like "Trending now," that appear to be filters, but there is no way to say "search everything." So it is totally unclear what the search is looking for when I type in a voice name. Is it limited to "trending male voices" and "English UK" or is it ignoring the trending category and set -- unbeknownst to me -- to English US? -- and does it make a difference? It's impossible to tell and the staff does not seem to know either. Unless there is a big improvement, I will have to go elsewhere before my year contract expires in April 2026. This problem may be less apparent to those who aren't trying to use the same voices consistently for a variety of projects, but it's become so hard to find a full list of voices and to find a given voice by name that I surely can't be the only one having problems.

If I could give a negative I would. It states it is free and touts the voices are "natural" sounding....only if you subscribe and that is a paid option Pro or Plus and even then some of the voices are mislabeled and or sound odd. For example "Nancy" is very obviously a male voice- deep and masculine.

They write that the service is free and after you waste time creating your audio file, you can't download it without a paid subscription.

I'm giving this company 1 star because they're extremely disingenuous and have flooded my inbox with hazardous emails. Do NOT trust!

This is one of the few software's that gets worse over time. Worked perfectly fine when introduces but since then it's just a waste of money. Don't work on my new Samsung s24 (can only read 1 sentence then goes quiet) - when discussing the issue with customer service, they give wrongful instructions for older phones and stops responding when they don't have a predefined answer. Also, when reluctantly using it on my computer, half the documents I upload is read letter by letter instead for word by word, and that's just sounds horrible and takes much longer then just reading the text manually. I regret coming back badly, and when I try to get my money back (as I can use it for half my documents and only on computer) they stop answering. So big warning, don't waste your money or time. Find a solution that works and that have an actual customer service that answers properly.

Scammed my money, I paid for a whole year of subscription at once, and I unsubscribed for the next payment mid way but my remaining sub time is also gone. The money I paid was still for 1 year.