Natural LifeReviews of naturallife.com

Customer service is terrible and the ads are misleading.

Bought a shirt for my wife, it's so cheap. Customer service is beyond terrible. They need negative 5 stars

Could not find a place to write a review on their website. I’m sure this is intentional. The sheets are paper thin. No one mentions that in the website. And the touch lamp is worth about 6.00 in my opinion. Does not even work, arrived crammed in a small box with the shade all bent. They try to pack a large order in a small package and it arrives looking like second hand merchandise. Save your money and buy from a more reputable company

I purchased from this company many times and the quality of the clothing was just ok. I only bought when there was a sale for the most part. However they sent my last purchase to the wrong address and even the billing address was wrong. I called as soon as I saw there was a mistake and they said I must have entered the wrong address. Well when you sign into your account it automatically uploads both your shipping and billing address. The customer service was awful and they didn't take responsibility for any of it. I called and filed a dispute with Pay pal and synchrony bankand I am still waiting for the outcome. Not only am I out close to $300 but I have had to go through all this nonsence. Good customer service is a major determination when purchasing from a company . Natural life"s customer service is awful. I am going to file a fraud claim against them as they clearly had someone put in a wrong address and billing address .

Horrible customer service. Still waiting for an item from 9 days to leave Jacksonville. Tried emailing and calling but it’s like talking to a stone wall. They take zero responsibility for items once they hand them over to the post office. They literally tell you if you never receive it that it is not their fault. They will NOT refund your money but will only give you store credit or ship it again. Of course you will probably still never receive it. If you complain they refer you to the post office or to read legal links on their page. The thing is if this is how you handle customer service ..make it crystal clear in your website instead of referring people to the carrier. State “ it can take 3 weeks or more. If you don’t get the item we will not refund your money “. they don’t do this because they know they will lose business. It’s a shame when a business loses sight of how important customer service is and how quick they can go downhill when they do this to people who trust their money and purchase is going to a company that won’t screw them over. They should be ashamed being sneaky like this to people who try to support them.

Bought the Rolling Tote Bag, the handle ripped after 2 months, I submitted a review, they never posted it.

I do like their clothing but I found their customer service to be lacking. I received a gift that didn’t fit. Attempted to exchange but was told it was out do the return window. No exceptions, even with a gift. Frustrating bc it was over $100 and now it’s useless. I’ve purchased many things here in the past but never again. Very disappointing. Would have been more economical for them to take my return and keep a happy customer

The first time I ordered clothes from them everything was fine. But the 2nd time, they said package was delivered but was not. They said they were gong to resend my order but it never came either. They said they would refund my money but never did.