Natural LifeReviews of naturallife.com

It's so bad there are no words to do it justice. All I can say is "Buyer Beware."

Horrible experience. Wasted an hour of my life I can't get back. Almost went with used websites that sell the same items for a discount. Firstly, the website did not recognize me even though I ordered once before. Had to go through the whole rigmarole to reset up an account and activate my account. Took SEVERAL times to add a password before it realized I ADDED A PASSWORD! After clicking on the activate email it THEN recognized me. In fact, I tried several times to have it send me both a text and email resetting my password. NO MESSAGE EVER CAME THROUGH and yet I was clearly in their system. Then I spent an extraordinary amount of time trying to get Apple Pay to work. Didn't work on their website on my laptop (HATE IT WHEN COMPANIES DON'T ALLOW THAT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!), then tried to go on my phone and it STILL would not allow APPLE PAY even though for a split second it showed it as an option. Googled it several times and it said Natural Life does accept APPLE PAY. THEN waste a lot of time trying to download the app. THEN had to add my address/shipping address several times before it "stuck", THEN had to try several times again and again to try to use APPLE PAY to get my order to go through. It finally did on the last and about tenth time. All the while got an incredibly insulting text message telling me I needed to finish my order. Unbelievable. You have one of the worse ordering websites I've ever seen and you have the audacity to send me a text message telling me to not leave anything behind in my cart and pay YOU money when I've been trying to for a long time? Horrible. Then it gave me the option to text customer service and of course I did (before it FINALLY went through) and got a pre-written message saying they contacted customer service and would get back to me. Yeah right. This company clearly does not spend ANY MONEY on anything that really counts such as 1) recognizing previous buyers when they return 2) setting up good "forgot password" software 3) Letting people use APPLE PAY on the website either via laptop or phone 4) allowing customers to use APPLE PAY when they do bother to download the clearly junky app and try repeatedly to pay. How absolutely horrendous and awful this experience was. Wish I would've spent more time searching used websites for the two insulated bags I wanted. By some miracle the 15% coupon worked. About the only thing that did. Natural Life has been in business long enough and made enough money (based on the number of reviews listed) to be able to spend money on good software and a good customer service buying experience. Businesses lose billions of dollars a year in the US on poor customer service and in fact waste a lot of their own money paying customer service people to deal with all of the problems the company creates!!!!! Riduclous and I've lost all respect for this company. The worst part? They don't care, will never reply to my complaint and will ABSOLUTELY never change. Go elsewhere if you can. AWFUL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! P.S. I was shocked to see an approval rating of only 2.6 on this Trustpilot website. Clearly I am not alone in my bad experience and briefly saw there are a lot of issues people are having with quality too. Ugh! Who are these owners? Do they know anything about running a business after all this time? On the rare chance Natural Life does respond, if you offer a discount for a future order I will scream.

I placed my order 5/16/2025, after waiting almost a month, the tracking states it has been delivered, I did not receive anything. As another person posted, according to their website they are in Jacksonville FL, but when I got the tracking for the shipment it was from CHINA (by the way I live in Florida), when you go on their website and try to contact them, not possible! this is a scam! BUYER BEWARE! I hope I get my money back but doubt that will happen!

I’m still waiting for my order ..most likely I will never receive. They want to make the online store look American as apple pie but it is ships from China.Not a problem for me accept they should tell you that you will wait for months.. but who knows if it will ever come..

Everything sold by this company is “Made in China” I made a huge mistake and didn’t research this company as I usually do. I don’t WANT to buy anything MADE IN CHINA much less wear it.

Never recieved order. Was told I could only be refunded 70%of my purchase amount. Why only 70% for products never received. Never recieved the refund! No money, no products...the only thing I did receive was a $150 void in my bank account and empty promises

They have, by far, the WORST customer service I have ever seen. Good luck if you order something and it gets lost in the mail, which is highly likely. Its a nightmare trying to resolve issues. Save your time and money and shop elsewhere. They do not care about customer service at all.

Worst customer service person I’ve ever spoken to on the phone. Only one word for it. RUDE!!!!!!!! I waited 10 minutes to even know if I was still on the line so I hung up and called back and waited. Another seven minutes to be verbally assaulted by whoever is at your front desk. People should never have to deal with this kind of customer service and nobody should be paying somebody that’s that bad at it!