By combining the finest materials, functional design, and considered details, Native Union creates products with personality, that enhance the way you live with your tech.
Native Union (nativeunion.com) has 453 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Also known as
nativeunion.com
Website
nativeunion.com
Category
Computers & Phones
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 26% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Product is okay but the problem is once they have your email they spam you everyday. Asking to unsubscribe doesn't work!
VT
VT
Poor experience
Poor experience. Don't use a delivery service or vendor who uses HK Post Office. Postman will not deliver your parcel in the concierge without your physical presence and the post has to be then collected in the Post Office during office hours within a few days. Defeated the whole purpose of buying things online especially for those who are busy during office hours. Use proper express mail vendor like SF Express or DHL. We have paid for service not like this.
SB
Safak B.
Avoid if you can
This is a brand claiming to be environmentally friendly with the material they use. This was the reason why I chose to buy a phone case from them. As a start they are sending the products from Hong Kong by plane! I don’t think it is very environmentally conscious. Also it took 15 days to get the products. Customer service was trying to be helpful but it was really not helpful. I didn’t like the City Sling and tried to send it back when I found out I needed to send it back all the way to Hong Kong. I read here that they are trying to introduce a different return system but obviously it is not happening yet. I am not paying the postage to send it all the way to Hong Kong which would be another terrible thing to the environment am I? Overall my experience is horrible I am afraid although the case is nice itself.
SL
Sherry L.
No Customer Service Avaliable?
Live chat, online are not avaible, and no one answer Customer Service +1 213-397-2158 (Toll Free). How can I return the product which does not work.
Response from Native UnionDec 19, 2023
Hello Sherry,
We understand your frustration with the unavailability of live chat, online support, and the lack of response on our Customer Service phone line. We regret any inconvenience caused by these issues.
To assist you with the return of your non-functional product, we kindly ask you to directly contact us at [email protected]. Our dedicated team will handle your case attentively and extend the return period to accommodate your specific situation. We consider it vital to understand what happened in your case, including the significant delay in our response, so that we can improve our service and ensure your satisfaction once again. Rest assured, rectifying the situation is our top priority.
We apologize once again for any inconvenience caused and greatly appreciate your understanding. Please reach out to us, and we will be more than happy to promptly assist you.
Best Regards,
Darren
Customer Experience Manager
Native Union
PA
phillip A.
attentive customer service but as…
attentive customer service but as others have said - returns policy is a joke! (hong kong via France!) and will cost more than the product
I discovered (too late) slings don't work with Apple phone cases
Update - good to hear you have improved your returns policy- you should also improve te quality of your products -the sling broke afer light use
Response from Native UnionDec 19, 2023
Hello Phillip,
Thank you for your feedback! We deeply regret any inconvenience caused by our previous returns policy, particularly the costly and inconvenient process of returning items from Hong Kong via France. We understand the frustration this may have caused.
We want to assure you that we have recognized this issue and have been actively working on improving our return process. We are pleased to inform you that by the end of December, we will be launching a brand new return service that supports worldwide local returns. This means that you will have the convenience of returning items locally, avoiding high costs and unnecessary delays.
Regarding the compatibility issue with Apple phone cases, we appreciate your feedback and will take it into consideration as we continue to innovate and improve our product offerings.
Thank you for your patience and understanding. We value your loyalty and are committed to providing a better experience for our customers. If there's anything else we can assist you with, please don't hesitate to let us know.
Best Regards,
Darren
Customer Experience Manager
Native Union
NJ
NJ
RE(CLASSIC) case is cheap rubbish
Rubbish. They’re not the finest materials - the RE(CLASSIC) case is cheap junk. It feels like sticky plastic.
They declined a return request even though the case was already coming apart straight out of the box.
They’re based in Hong Kong and demand that any return is sent there, and even though the product is defective refused to accept a refund.
Response from Native UnionDec 20, 2023
Hello NJ,
Thank you for your feedback. We greatly value your comments, as they are essential in our continuous effort to improve our products. We welcome this opportunity to share more about the material used in our (Re) Classic phone case.
Yatay™ is a premium, plant-based material crafted in Italy. Employed by renowned luxury brands like Gucci, Prada, and Golden Goose, it serves as a more responsible alternative to leather. Yatay™ not only requires less water and energy to produce compared to genuine leather but is also five times more durable than PU leather alternatives.
At Native Union, our commitment to innovation and sustainability is paramount. This commitment inspired us to incorporate this esteemed plant-based material into our products. We are dedicated to creating premium, long-lasting products with a focus on sustainable design. While we understand that this material may not currently be your preferred choice, we remain steadfast in our mission to create the best products using sustainable materials. We aspire to make Native Union your top choice in the future.
Additionally, we are excited to announce that we will introduce a new return program in late December 2023, allowing customers to return items to local warehouses worldwide within the return period.
Regarding the defective case you received, it seems there was a miscommunication with our teams. We take the quality of our products very seriously. To address this, we are offering a warranty claim/refund for the defective case, without requiring its return. For your specific situation, please contact us again, and we assure you that we will make things right this time.
Thank you again for your support and for taking the time to share your feedback with us. Your input is invaluable, and we will use it to continually enhance our products, ensuring the best possible experience for our customers in the future.
Best Regards,
Darren
Customer Experience Manager
Native Union
AL
Austin L.
Impossible 14-day return policy
Impossible 14-day return policy. Wanted to return a phone case but they require you to arrange international delivery to their Hong Kong warehouse. Took about 5 attempts to contact their customer service in order to get this unhelpful information.
Response from Native UnionDec 20, 2023
Hello Austin,
Thank you for providing us with your valuable feedback. We deeply regret any inconvenience caused by our previous returns policy, especially regarding the costly and inconvenient process of returning items to an oversea warehouse. We understand the frustration this may have caused you.
We want to assure you that we have taken note of this issue and have been actively working on improving our return process. We are pleased to announce that by the end of December, we will be launching a new and improved return service that supports local returns worldwide. This means that you will have the convenience of returning items locally, eliminating high costs and unnecessary delays.
We sincerely appreciate your patience and understanding throughout this process. Your loyalty as a customer is highly valued, and we are fully committed to providing you with an enhanced experience. If there is anything else we can assist you with, please do not hesitate to let us know.
Best Regards,
Darren
Customer Experience Manager
Native Union
AR
Arvind
Email spam
Email spam. Keep recieving emails for products and have tried to cancel multiple times. Do not sign up!
Response from Native UnionDec 20, 2023
Hello Arvind,
Thank you for reaching out to us and bringing this issue to our attention. We sincerely apologize for any inconvenience caused by the email spam you have been receiving. We understand how frustrating it can be to receive unwanted emails and we want to ensure that we address this matter promptly.
To assist you in resolving this issue, we kindly request that you provide us with the email address you used to sign up for our mailing list. This will enable us to locate your account and take immediate action to unsubscribe you from our email list. Rest assured, we will make every effort to rectify the situation and ensure that you no longer receive any unwanted emails from us.
Once again, we apologize for any inconvenience caused and appreciate your patience and cooperation in resolving this matter. If you have any additional concerns or questions, please feel free to let us know. We are here to assist you.
Best regards,
Darrem
Customer Experience Manager
Native Union
