Native UnionReviews of nativeunion.com

Poor shipment speed. 10 business days and I’ve not received the item. 3 days wasted after the order was fulfilled. Shipped to/via Heathrow Airport over 2 days ago and Royal Mail have not received the item from Floship. It takes less than 12 hours to walk to Heathrow from my location. Wouldn’t use again. An update. It’s been shipped via Daventry a 120 mile detour. Why ship an item via Heathrow then onwards to Daventry to potentially add additional three - five day delay? This would mean it takes around 13-15 business days to ship an item from Hong Kong to UK Will be going on holiday without the item.

Update 3rd of Feb: finally had refund issued after they deducted £3.36 to cover posting faulty items back to them. Ordered a desk mat, phone case and two screen cleaners. Product was delayed and then arrived with awful screen cleaners which left screens more dirty and a desk mat which would not flatten after 4 days of laying flat. I am on day 7 of trying to resolve with various emails back and forth. I am now returning it all and paying postage to do so. Really bad customer service. Will not be using them again.

The product itself is faulty and customer service wants me to pay 3x times the original shipping to return my product. This is first time after all years knowing and being a loyal customer to native union and I get this type of response and no one is getting back at me to solve this

The cords do not last. I’ve already replaced it once this year. You literally have to take a video of the cord not working (takes another phone to get the video) then a picture of the cord cut in half. I’ve ordered a replacement cord at the ending of October (29th to be exact), still hasn’t shipped and it’s November 26. Customer service is horrid. Shell out a few more bucks and buy a quality product.

I have a Native Union Apple watch band that began falling apart on both sides of the strap, provided a picture via email to NU, sent a follow up email, and still no response from customer service.

Horrible service and my product is a week late, tracked on the shipping company’s website and it is just there. Asked for a refund as I am fed up and they cannot do it. Have lost 69.99€ Takes days for someone to get back to you. Really nice sleek products but they take your money and just do not care.

Wires continuously break in less than a year - truly do love the products but wish I didn't have to continuously purchase new ones and/or deal with customer service.

The slim battery pack is beautifully built but didn’t even work for a month. Customer service most unhelpful / difficult.