Native UnionReviews of nativeunion.com

I was happy to learn they stood behind their guaranty and replaced my apple iphone charger when it broke. They didn't question the reason or give me a difficult time.

To be honest I was initially sceptical when contacting Native Union to invoke the warranty on my charging cable. However once I had supplied the required footage, there was very little fuss a replacement item was ordered, dispatched and delivered with the minimum of of delay. It even surprised me to get responses to my emails during the the night. I know you pay a little bit more for this company's products however, in life, you get what you pay for and in this case I'm glad I paid that little bit extra.

I really do enjoy this product and even though I have issues with a a few of the products, Native Union always steps up to the plate and exchanges the item or replaces the damaged items I have purchased. I will continue to use their products. Thank you Native Union for your expectational customer service, that is what keeps me and my family coming back!

When I first met a problem with a cable Native Union, I contacted the customer service. Fast answers and actions, a few days later, I received a new cable free of charge. I was so happy with their service that I am all equipped with Native Union cables and chargers now. Recently, had a problem with another cable, new cable sent within a few days. They deserve 5 stars, and my loyalty. Strongly recommend.

Ik ben er heel erg blij mee. Mijn kabeltje met een levenslange garantie was kapot. Het omhulsel van stof was gaan stropen en gaf een rare knik in de kabel. Hij deed het nog wel. Maar vertrouwen deed ik het niet. Ik heb gemaild met het service punt met fotoos en erbij. En daarna heb ik een nieuwe kabel opgestuurd gekregen. Dus weer helemaal tevreden. Super goed en dank jullie wel. Groetjes frank.

I purchased 2 charging cables from Best Buy because the quality looked very good and package said they had a Limited Lifetime Warranty. One of the cables still in great shape stopped charging. I sent an email explaining the issue and received a prompt reply. They told me what they needed from me to honor the warranty and after a few days a new cable is on its way. I would definitely recommend this product! Scott in CT

Edit: They honored the warranty. Highly recommend Native Union! Great company, great products, easy to work with. Original post: Won't honor warranty. I made a video showing the wireless charger not working with my iPhone as per their customer service representative's instructions, and my ticket was closed without explanation. I opened another ticket asking why my ticket was closed when I submitted a video as per the instructions from the customer service representative, and then that ticket was closed without explanation as well. I am just a few days away from my warranty expiring, and have evidence of the product not working with my iPhone, and have followed the instructions of the customer service representative by making a video and sending it to them, but I am getting the silent treatment. I guess they are hoping I forget that I spent $240 on wireless chargers that don't last for the full two years of their warranty period.

I love this company and the products that they produce. They are top notch and if I ever have a problem they completely stand behind them with no issues.