Isaac R.
A one time courtesy, with a slight dilemma.
I recently had a charging cord break. The connecting tip for the iPhone port broke from the head of the cord. Overall my experience working with the team was positive. I wrote to them and explained that the cord was received as a gift, and therefore I did not have a receipt or a proof of purchase. They responded quickly, and did send me a replacement outside of the warranty. That's the part I'm happy about. I am however, a bit disappointed that they aren't able to register my product under warranty, because I received it as a gift and thus don't have proof of purchase or the receipt. I am left without a warranty on the product, so I'm hoping it doesn't happen again, or at least not for a while.