By combining the finest materials, functional design, and considered details, Native Union creates products with personality, that enhance the way you live with your tech.
Native Union (nativeunion.com) has 453 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Also known as
nativeunion.com
Website
nativeunion.com
Category
Computers & Phones
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 26% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
No puedo dejar una opinión porque aun cuando pague una entrega prioritaria mis productos aún no me llegan
R0
r0bb059
Poor Service
Very poor service. Chased twice for an update with my order after waiting since 21st September. I finally received a response. Order was cancelled initially without an explanation, no stock ,no plans to produce more product. Not a great experience and I won’t be purchasing from this company again.
AA
Aaron
Poor quality product - shocking customer service.
I bought a Native Union case for my iPhone 4 months ago. With light daily use (either on my desk or in my pocket) it is already beginning to come apart. At this premium price I’d expect it to last longer than 4 months. I have contacted Native Union via their website but after two weeks they still haven’t even responded. I’m disappointed with the quality of their products but I’m absolutely shocked at the non-existent customer service. You can judge a company by how it deals with issues like this - just ignoring me is absolutely shocking. One star from me.
EDIT - I have just filed another warranty claim with Native Union. Let's see if they respond this time.
2nd Edit - I have now attempted to contact Native Union twice via their warranty claims system, they have so far failed to respond. Again I have to underline how non-existent their customer service is. I would not recommend buying from them.
3rd Edit - Still no response. I have emailed them directly now as well as tried their online warranty claims system (twice).
4th edit - I finally managed to get in touch with Native union, it took me several attempts but they are now sending me a replacement case so all’s well that ends well.
CN
Cory N.
Cord failed, terrible customer service
Cord failed after about if year of staying at my bedside plugged in. Occasionally taken on trips to hotels when I travel, but the cord is in great shape cosmetically from outside. The cord went out and I contacted them to get it warranty replaced and they couldn’t move past “I have to have a receipt”… who keeps a receipt for a single cord they bought a year ago? It’s clearly there cord, has there name on it, and I got it from Best Buy. Shane on this company for not standing behind their product and will definitely share my experience with as many people I can as a family worker happens to work at a business that carries their product. I’ll make sure he shares their excellent level of customer support when people come in looking for products.
Response from Native UnionJul 17, 2025
Hello Cory,
We deeply value your feedback and are truly sorry for the frustration caused by your cord’s failure and the warranty process. Your experience matters to us, and we appreciate you sharing it, as it helps us improve. You’re correct that a purchase receipt is necessary for warranty claims at most companies, including Native Union. Below, we explain why a receipt is required to ensure fairness and compliance.
- Purchase Verification: A receipt confirms the purchase date and retailer (e.g., Best Buy), ensuring the product is within the warranty period. This clarity prevents disputes and ensures only valid claims are processed, protecting both you and the company.
- Preventing Fraud: Receipts safeguard against claims for non-purchased or second-hand items, ensuring fairness for loyal customers like you. This preserves the integrity of our warranty program and allocates resources appropriately.
- Legal Compliance: Receipts document transactions for accounting and tax purposes, as required by law. Consumer protection regulations often mandate proof of purchase, ensuring legal compliance and mutual protection.
- Quality Control: Receipts provide batch details, enabling us to trace products and identify defects. This helps us improve product quality and address issues like yours effectively.
- Retailer Policies: Receipts verify purchases from authorized retailers like Best Buy, aligning with their warranty terms. This ensures seamless service and maintains partnerships that benefit you.
- Fair Service: Receipts ensure equitable resource allocation, preventing delays or shortages. This streamlines valid claims, ensuring efficient service for all customers.
We understand that keeping receipts can sometimes be difficult. To make this easier, we recommend retaining a digital receipt whenever possible. For purchases from platforms like Best Buy, you may be able to access your purchase history through your account or registered email. We truly value your satisfaction and are committed to improving based on your valuable feedback.
CM
Camo M.
Arnaque pour la garantie à vie
Jusqu'ici j'étais satisfaite du service Native union avec la garantie à vie.
Il ont décidé en 2022 de changer leur politique (j'ai acheté mon câble en 2020) et ils essayent de m'arnaquer en me disant que je n'ai pas suivie les nouvelles réglementations.
Forcément si vous changez les règles 2 ans après en disant qu'on doit s'enregistrer au moment de l'achat, les gens n'auront jamais droit à cette garantie à vie.
Faites attention
BS
Brett S.
Order cancelled days later
Order of mag safe battery pack cancelled 4 days after purchase and refund given. Stock issues but allowed purchase. Waste of time. Beware.
LO
Lore
They deliver damaged products and make…
They deliver damaged products and make it very hard to return. I had to send multiple emails to receive a return label, which turns out to be not working, making it impossible to receive a refund.
TD
Tamas D.
Native Union iPhone Case but NO!!! protection
Bought two (Re)Classic Case for iPhone 16pro, but separately both my partner's and my phone's screen broke dropping the phones accidentally. Unfortunately these cases have provided absolutely no protection whatsoever. It's a real shame as I had several cases from Native Union and never had this problem before.
