By combining the finest materials, functional design, and considered details, Native Union creates products with personality, that enhance the way you live with your tech.
Native Union (nativeunion.com) has 453 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Also known as
nativeunion.com
Website
nativeunion.com
Category
Computers & Phones
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 26% of reviews.
Latest
Most recent review: October 2026.
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Portraying itself as a high end luxury phone case - it's not.
Build quality is OK. The most obvious fail is the fact that the cut-outs for the speakers at the bottom don't align with the speakers on the phone.
The logo is not embossed, just painted on and looks a bit cheap. I expect will wear off too.
The material is not leather-like, they call it plant-based leather, but it just feels like plastic. Perhaps it will soften up with use. The texture is nice and grippy and that's a big plus.
The case fits well and feels like it will protect your phone.
Response from Native UnionMar 25, 2024
Hello Alan,
Thank you for taking the time to share your detailed feedback. We're sorry to hear the case didn't fully meet your expectations. Our aim is to deliver not only high-quality but also accurately described products. Your comments about the speaker cut-outs, logo application, and material feel are taken seriously. We're continuously working on improving our products, and insights like yours are invaluable in that process. We're glad to hear the case fits well and provides the grip you appreciate. If there's anything more we can do to enhance your experience with our products, please let us know.
KM
Katie M.
Travel Tech Kit
I purchased the Travel Tech Kit for my coworkers for the holiday. All of the items are nice but I was hoping for a way to add a gift message (maybe I missed it?) and since it was a bundle I was expecting it to be packaged a little nicer than the three items bouncing around separately in a large shipping box. The shipping box for my "kit" was so large that it got damaged in transit and it just wasn't the "gift" experience I was hoping for. But again, the items are nice. The tech organizer is too small to hold my mac charge cord but it can hold most everything else I need.
TH
Thomas
Arduous returns process.
Buyer beware! Purchasing direct from Native Union means that if it does arrive (my items did after 16 days), and for any reason you decide the products aren't right for you then you bear the (significant financial) burden of returning the items to Hong Kong, via France....this is not ideal in terms of convenience or, most importantly, environmental impact.
I originally wrote this review in anticipation of the items going amiss in transit. I can confirm that the items did manage to wing their way back to where they needed to be so that I could receive my money back. As such I have amended my original 1 star review written in horror at the idea of having to return items across continents. I have now given three stars to reflect the arduity of the return process with this company overall as well as the variable quality in their products. Key to this is, for example, that I had to complete the returns questions three separate times for three separate operators! So, I maintain the hope that this review can serve as an authentic timeline for any unsuspecting shoppers, unaware of the significant commitment bestowed upon them by purchasing products from Native Union - which are just not really worth the hassle!
Response from Native UnionDec 19, 2023
Hello Thomas,
We appreciate your feedback regarding the arduous returns process, and we sincerely apologize for any frustration or inconvenience it has caused. We understand that returning items to an overseas warehouse has been a significant burden for our customers.
We want to assure you that we have recognized this issue and have been actively working to improve our return process. By the end of December, we will be introducing a new return service that supports worldwide local returns. This will provide you with the convenience of returning items locally, eliminating the high costs and environmental impact associated with cross-continent returns.
Additionally, we understand your concerns about shipment delays. While we continue to improve our shipping process, we have implemented a new policy to address delays. If your shipment is delayed by 7 days beyond the expected delivery date, we will reship it to you on a case-by-case basis, ensuring you receive your order in a timely manner.
We sincerely apologize for any inconvenience caused and appreciate your patience. Your feedback is valuable to us as we strive to enhance our services. Our commitment is to provide a better experience for our customers while meeting your expectations for product quality and service.
Thank you for sharing your experience with us. If there is anything else we can assist you with, please do not hesitate to reach out.
Best regards,
Darren
Customer Experience Manager
Native Union
HH
Helen H.
Dissapointed after only three months.
I had my native Union twin head 6.5ft lead as a gift in August. I had heard great things about the quality and was really pleased with the lead when I received it. The extra length was the selling factor for me as it’s easy to charge in my room as I only have two sockets available to me. Unfortunately only three months in my lead has broken, the iPhone charging piece has come away from the main body and became stuck in my phone! Really wanted to love this brand, but disappointed with the quality, for three months use. The present was bought in a independent boutique and so without the receipt the shop are unable to help.
Response from Native UnionAug 24, 2021
Dear Helen,
Thank you for your feedback.
We apologise for any inconvenience caused.
Unfortunately, regrading any retail purchase replacements we always encourage the clients to approach the retail store directly as they have the purchase records and can assist better.
Without much proof we are unable to do much at our end.
If you are interested in purchasing any products on our native union website, we are more than happy to send you a discount coupon code.
Please feel free to reply if you need any further assistance. Thank you
Regards,
Native Union Support Team