Native UnionReviews of nativeunion.com

I’m sadly experiencing really poor customer service from Native Union. After purchasing a wireless charger I found it often just stops charging randomly after initially connecting. Waking up to 4% is annoying!! Tried the suggestions offered to fix but no good. I want to return the item. However I am being told I need to send them video proof of the defect instead. I’ve explained that it’s unreasonable to ask me to stand over my phone on charge for a period of what could be hours, filming, hoping to capture the moment when the charger stops charging….. I mean really? Here I am offering to return the item, boxed for You to examine and this is what I get…… It’s a shame because previous reviews suggest a usual good service but sadly not my experience. 👎👎

Appalling service from Native Union. I have a faulty wireless charger. On contacting Native Union I was informed this wasn’t under guarantee despite the website clearly saying they offer a two year guarantee and lifetime warranty. Emailed proof of purchase and photos of the charger and cable in good condition and have been refused a replacement. On phoning them I was assured this was a mistake and I asked to email my address an a replacement will be sent, I then asked if they required me to send the faulty product to them and was told no just dispose of it. Sent home address and then received an email back asking for who I spoke to as this is not under guarantee anymore. Confirmed my telephone number and staff member number so they could check a replacement was confirmed. Native Union emailed back still refusing a replacement and asked me cut the cable and send pictures. I went back saying they are welcome to go through my bin and find the charger and cable and cut the cable as I am not prepared to. Received another email saying the charger will not be replaced. Appalling service, avoid if you don’t want any hassle.

This is a review for the Native Union drop wireless charger. I purchased the charger at an Apple Store while on vacation in February 2020 when I forgot mine at home. It never quite seemed to give my iPhone a full charge after a full evening of charging if not outright stopping to charge less than 5 minutes later. Quite frankly, the only reason it gets used is because it’s the better looking wireless charger. So, every so often, I plug it back in and put it on my nightstand and hope that I’ll have better results. All evening I have been smelling burned plastic but could not find the source. As I was about to charge my phone for the evening the culprit was found. The charging platform was too hot to even touch. And when I unplugged the USB cable from the charging disk it was clear that I got to it not long before it could have very easily started a fire. The plastic at the USB-C end of the cord was equally hot and covered in melted plastic. This is one of multiple Native Union products I’ve purchased throughout the years from many different retailers that stock your products. That said, not one of those has ever made it to over a year of use. I’m willing to be somewhat flexible on the longevity of the lifecycle of your products in exchange for charging devices that look nice in my home. A trade off thats become somewhat of a joke between my friend group when talking about Native Union products. However, I am not flexible when your products are a potential fire hazard.

The charging cable looks good and works well for a limited period of time. I have had 2 charging cables. Within a year’s time, the lighting connector from the cable broke off in my phone. The first time, I contacted Native Union customer service. I did not have my original receipt or serial number but I had registered the cable on their website. After several emails, they reluctantly gave me a “courtesy replacement.” A year later, the lightning connector from the replacement charging canle broke in my phone. This time they refused to replace the charging cable because I had already received a “courtesy replacement “. I guess a lifetime warranty means a one time replacement.

Awful customer service the worst I have witnessed, refuse to honour the uk distance selling regulations, this is the law but it’s like banging your head against a wall. Just keep saying send proof for warranty claim, now been nearly two weeks since receiving crap extension hub, received two, one the earth slot didn’t close so said I have no faith in the other so want to return, avoid native union, there is better cables & cases out there with good customer service

The worst customer service I have ever experienced. Deliberately difficult returns process. Items do not work as described and are not fit for purpose. Shocking.

I’m very unhappy with customer service, request to return their product as brand new, took them several weeks to send me the authorization to return but the address in Hong Kong not USA will cost a lot to send probably have to keep

Jeg modtog et iPhone cover der var for lille. Jeg ville derfor returnere det, men fik at vide, at jeg selv skulle betale for returfragten til HONG KONG!!. Det ville derfor blive dyrere at returnere coveret end bare smide det ud.