Native UnionReviews of nativeunion.com

I purchased a charger with a “lifetime” guarantee - after 7 months it broke! I contacted Native Union with the receipt from Apple as prof of purchase - no refund was offered!!! Instead I told me to send the serial number on the box the charger came in!!! Who keeps a box for 7 months ?!!? And I was told to send a video showing it doesn’t work which is impossible btw! Don’t buy! They wriggle out of the “guarantee ” - going to complain to Apple for stocking these scammers!!

I purchased a SMART Hub PD45W. It has several adaptors for international voltage use. The EU adaptor was faulty. Videos and pictures dispatched. Reply confirms 6-13 business days. Today is business day 27 or 39 calendar days. Despite reminders they claim they are coordinating with the courier suggesting it’s the couriers problem not theirs. I must allow more time but they do not commit how much or when. It would be faster to send a new device. This product was faulty on purchase not in use. Looking at its manufacturing quality I would avoid on this basis. I would also avoid based on the customer service level. This is a premium product at a premium price £45. Wholly unacceptable. John and Igor need to live upto their values and give confidence to customers to buy their products as well as living up to their mantra for passion..

I bought a Drop XL Wireless Charger (Watch Edition) for using to charge my phone and watch overnight. While the charger looks great and the watch charger component works fine, the phone charger pad is worse than useless. It frequently stops charging the phone at a random point in the night, and so I wake up to a dead phone. I tried being extremely careful about phone placement, but it didn't help. Other reviewers have had the same experience. I tried for weeks in good faith to get to the charger to work, and when I finally gave up, Native Union told me I was past my 14-day return window. This charger was a complete waste of money and time. I will not purchase anything from Native Union again.

This is quite possibly the worst customer service I have ever received. I've been battling it out with this company to send a new charger after mine broke, using the 'lifetime' warranty. I've been fighting them for over a month and they keep making up excuses as to why I've not received the charger. They promise to get back in touch with me in 24 hours and never do.The simple solution would be to send me a charger. I was on the online chat today and they disconnected from me rather than answer where my charger is. They also had me chase up DHL and then told me to chase Hermes after, which was obviously no help. DO NOT buy from here if you're looking for the lifetime warranty. They are honestly so awful.

I've had the worst customer "care" experience in my life when I contacted Native Union Support Team about items missing from my order. I contacted them describing the issue, in their reply (which came about a month later!) they asked for photos of the products I received and the documentation enclosed. There was no invoice attached to my package, which was also one of the reasons that led me believe that there was some mix-up with my order. Nevertheless, I sent them what I could. Then came another period of silence, when they gave me no updates despite my numerous inquiries sent to them. Finally they got back to me and let me know that they won't be able to process a refund because the shipment weight was similar to that weighed before packing their warehouse. They provided me with the tracking link to check the shipment facts (I guess as sort of proof), but it showed nothing about weight or content of the package, so it wasn't helpful either. Which still doesn't explain why the two items were not included in my delivery, nor did it help my case of throwing money out for nothing. All this took 3 months(!!!) waiting time just to be dismissed. This happened end of last year - beginning of this year, but I was just so furious that I let it go at the time. A bit of time has passed since, but I still can't believe that this is how paying customers should be treated, so I decided to leave my review here.

Trying to return 2 items, but I have to return to China ??? Ridiculous, i live in the UK and I can’t find anyone to return it cheaper than £50. Absolutely unbelievable considering the order itself is £90

GUYS DO NOT BUY FROM THIS COMPANY! Their products are garbage!! They do not work and when you send the product back, they make so many excuses for issuing a refund. Ive been waiting 2 months for my refund and each time I msg them, I get the same line "Please accept our apologies for the delayed response. We are experiencing high traffic of email correspondence because of the current event. As much as we wanted to respond to you within the 24 – 48-hour time window, but we are following the first email first serve basis. Please be assured that we are doing our best to serve you on time" They will keeping sending this line to you until you give up. This company is a fraud & they scam their customers out of money! BE WARNED!

Unfortunately, I am receiving bad customer service. I purchased two cables November 2020 that stopped charging. I have emailed and called customer service. They’ve asked for pictures and videos, which I’ve provided. They are slow to respond and are hassling me for no reason - it’s a big waste of time. Why would anyone want to do business with a company that does not stand behind their product warranty or value a costumer. Like I mentioned - I’ve provided the date of sale, pictures and videos.