Native UnionReviews of nativeunion.com

I had ordered several USB-C cables. Within only 2 weeks, already 2 cables broke exactly at the port. From the first cable they told me, that I probably used the cable wrong (didn't know, that this was possible with a standard USB-C cable). After explaining the case, I received a replacement. With the second cable it was necessary to post several images and explain the case. After the usage for another week, even 2 additional cables broke, From that point I was so frustrated, I wanted to return, they wouldn't allow it and wouldn't replace it (at this point, I didn't want a replacement anymore). I wrote an objective review explaining the case, they removed the review from the website and blamed the damage on me. Never ever I will get any product from them anymore.

I purchased a cable that didn't work and have spent the past few weeks trying to get Native Union to honor their warranty but they keep refusing to process my claim. The products may look nice but their customer service is terrible...avoid Native Union.

Ik had snel een nieuwe oplader nodig. Native Union verzond via FedEx en kwam de levertijd niet na. Ik had extra betaald voor een snelle verzending. Ondertussen had ik al een vervanging gevonden. Ik wilde het retourneren, dat kon, als ik zelf de verzendkosten naar Hong Kong zou betalen binnen een bepaald aantal dagen. Dat heb ik dus laten gaan, omdat dit mij meer kostte dan wat ik al had neergelegd. Ik heb de oplader niet gebruikt, tot nu toe. Hij maakt vijf minuten verbinding, valt binnen één uit en maakt na een korte tijd weer verbinding. Dit de hele dag door. Ik ben ontzettend ontevreden en zal mijn geld nooit meer aan dit merk uitgeven.

Such a waste of money, purchased it from the apple store website and when it arrive it was broken, it has to be in a particular position with the rubber weight for it to charge, I’m sure most people have experienced cords doing this when it’s old but certainly not brand new. I was rejected for a refund because apple only refunds “apple products” and not other brands sold at their store. A let down that the from both apple and Native Union.

Worst service I have received in a long time. Two weeks since order placed and 1 week since the expected delivery date and I’ve still not received my order Customer service have been emailed on numerous occasions and are really slow to reply - often not addressing the points in my email. They still can’t tell me when my order is coming and are asking me as the paying customer to continually be ‘understanding’. I paid £17 for delivery of product I am still yet to receive, and this incompetent company still cannot tell me when I will receive my order. I can’t comment about the quality of the product as I don’t have it. I would strongly recommend anyone to avoid this company like the plague.

I purchased a charger wire and paid more money for for Native Union's lifetime warranty. Well, three years later, I am completely disappointed in what seems to be a senseless waste of time going back and forth with numerous requests from customer service and making no headway. I have provided the original bill, box, code number as they requested, plus requested, pics from many angles and four e-mails later, still wanting more pics. At this point I feel like they just do not want to warranty the faulty wire. I am prepared to lose the 35.00 but will never buy another one of their products that are more expensive due to their so called warranty. As well, I have just read numerous other complaints of the same issue with regards to the issue with their LIFETIME warranty and not fulfilling it! Do not buy their products if you are expecting full coverage. As of last night March 23rd, after telling them I would give negative reviews, they replied, that they will be forwarding a new cord. I have asked for a tracking number and will wait to see if I receive that and then edit if they provided a full exchange of product.,,,,, Yes, after threatening with a honest review , they changed their tactic and sent off a warrantied cable! Sad, to have the need to go this route!

Sent me a faulty product, and will not return it unless I "prove" the faultiness on video, I just want a refund, I asked to return it and they said it had surpassed the 14 day refund even though they were the ones to waste a WHOLE MONTH on this back and forth. Customer support is literal garbage.

Great products but terrible customer service. 14 day return policy is far too short and a lack of response from customer services (which is required for all returns/exchanges) meant we missed the window. Also returns and/or exchanges require customers to pay for postage to Hong Kong. Surely in 2021 that’s unacceptable for a number of reasons! This experience was sufficiently discouraging that I will no longer buy Native Union products.