Jean C.
Customer service sucks!
I have been buying from Native Remedies for years now and have gotten my friends and sisters to buy too. I have been informed of their bad customer service by my sister but never experienced it myself until now. I ordered the buy 2 get 3rd free on a couple of items. I've always just entered quantity of 2 and the 3rd is added for free when I check out. But this last time, the 3rd was not added nor shipped to me. When I called, the person I talked to said if I do not enter quantity of 3, they do not give me the 3rd for free. Are you kidding me? So she basically insisted I made the mistake and there's nothing she can do. I will return my products - I don't have to have them!
Response from Native RemediesFeb 6, 2017
Hey Jean, I am so sorry to hear about your experience. The person you spoke with is correct, to get the 3rd for free, it must be added into your cart. However, the Buy 2 Get 1 Free offer applies to the quantity in your cart (which was 5), not individual items, so you did receive one of your products for free. Thanks, Carrie P.


