nationsbenefits.com is listed under Pharmacy & Medicine.
nationsbenefits.com (nationsbenefits.com) has 237 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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Renee L.
The prices are too high. Elderly people on a fixed budget should not have to use this company that over charges. My husband was able to oder some food items. For example, we received the smallest jar of jif peanut butter that was 6.75 plus tax. Also was able to order fruit for 45.00 it was rotted when it arrived.
D E.
The worst! My insurance benefits include transportation to and from medical procedures and their transportation team can't seem to set that up or keep their information straight. I've called four times and still don't have a ride!!! My doctor won't allow me to take an Uber after the procedure--it must be a private medical transport, and Nations Benefits requires that they set all transportation up. They have no idea what they're doing.
Richie C.
This company is a disaster. My medical insurance hired them to deliver OTC products. Products never arrived, nowhere to check the status of where the products are.
William
This company is a total rip off with prices 100%+ higher than the "regular" marketplace!
Eugene C.
Their customer service department is the absolute worst I have ever experienced. I merely wanted to confirm that my card had been activated and after 30 minutes on the phone giving them every bit of personal information to confirm my identity (short of asking me for my shoe size), they still were not able to answer that simple question. Meanwhile, while being put on hold, you are bombarded with offers of additional paid services. At the end of my call I specifically told the agent that I did not want ANY of the optional services and he assured me that I would not be charged--but, surprise, surprise, they attempted to charge my benefits card for every one of the. Fortunately, those charges were denied for lack of funds. Customer service is nothing more than an attempt to scam you into taking on more chargeable services that you don't want or need. They are the absolute worst I have ever encountered!
Barbara G.
their customer service staff can do NOTHING to help you. For example, FRESH MEALS is an entire tab on its own, and in December that has been blank. Called in and was advised that IT controls what appears there and they do not even know why there are no meals or fruits or vegetables available. I called in 3 weeks ago and they put in a "ticket" to find the food. I asked how I would be notified with an answer and the response was you won't. Just try everyday. 3 weeks later, TODAY, I tried and there is nothing there and customer service has no clue why!
Robert S.
There isn't enough room on the Internet to share all of the problems I've experienced with this outfit. In addition to the other complaints, which mirror mine, the pre-paid "benefits" MasterCard for fitness programs has been worthless. After hours and hours of trying to find any business that would take it, despite being listed on their website, I called the customer service number and received a run around of epic proportions. Twice I was hung up on...
Jerry T.
Ordered a reaching aid device on 12/5. On 12/8 I rec. 3 cans of Benefiber with the receipt for a reaching device. Called, explained issue for wrong item and reorder was denied said I rec pkg. Sent pics of Benefiber and receipt for device and still not taken care of. Have now spoke to 5 diff people and they All say I must do different things and have different answers!!!!!!!!!!Do not deal with this place if possible and its not the first time we have received wrong items. Denials take a day but replacement approvals if ok"d take weeks.
