nationsbenefits.comReviews of nationsbenefits.com

NationsBenefits is what my Aetna d-snp uses now and I am very upset. The prices for 1 can of vegetables is $3.50! One can. Other prices are high too. If you cannot shop in a store, you are at their mercy of high prices and limited prices because you cannot shop with their "healthy benefit" card online at any store. The card is only accepted at two stores in my area, Walmart and CVS. Many of the products that are suppose to be on the benefit, do not ring up at the register when I shop in Walmart. When you are on a limited income, it is embarrassing to have to figure out what was not covered and then have the cashier remove it. I did recently find out that you can get reimbursed for these products, but good luck finding out exactly what products were not covered on your receipt and then wait for the check to come in the mail. This benefit discriminates against homebound recipients. Not being able to order online from a retailer, needs to be changed because of those of us who have to shop online.

I have many extensive diseases that require specialized care. Vanderbilt decided to stop taking Humana Gold Care Plus which honestly was an excellent insurance. In order to keep my physicians I had to switch insurance. The only thing available that my doctors would take is for Amerivantage Dual complete. I am dually eligible for both Medicare and QMB. With Humana I received $176 per month that I used online for my grocery deliveries. I specifically asked about these benefits when signing up to Amerivantage. I was told that I would get $150 per month to use on groceries and $50 per month allowance for utilities. I specifically asked if this would work online and explained that I am disabled and have zero transportation. They said yes. So imagine my surprise when I get a nations benefits OTC flex card and discover that you CANNOT use it online! You can only use it in person at grocery stores, go to your utility company every month or buy useless things that aren’t food from their ridiculous catalog! I DO NOT have a way to do ANY of this! Nations Benefits answer was “you can have a family member take you”. Actually no, I can’t. I don’t have a family member that would take me. And before they asked, I don’t have friends or neighbors that will either. That’s what happens when you are stuck in your own home. Now I don’t know what I’m going to do because the benefits are useless to me. When 2024 comes I have to decide if I want to keep my doctors and stay with a company who doesn’t care about their customers or go back to Humana because this obviously isn’t beneficial for people in my circumstances. Hopefully I don’t starve in the meantime.

Thieves. Liars. That is all.

On Feb 02, 2023, placed an order at nationsbenefits.com for one(1) Asian cuisine pantry box that consists of Asian fruits and vegetables for $60, and NationsBenefits use FedEx to deliver on Feb 12, and after picking up the box found all fruits and vegetables were spoiled and unedible(see photos) with an exploded gel pack. Contacted NationsBenefits by phone and website immediately and did a claim for reimbursement and uploaded pictures of the box and spoiled items. I wanted to know why was this not the next-day delivery coming from Plantation FL to Richmond Hill, NY and was FedEx told that the box was perishable and needed to be kept cold. NationsBenefits did standard shipping that took two weeks from the time ordered in order to save the shipping cost and is now trying to rob me of my $60, by not responding and ignoring me. NationsBenefits had not reimbursed my $60, and/or sent me a fresh box after contacting them more than seven(7) times. NationsBenefits I want my money back.

When I first applied for Medicare via LA Care i never received my Nations benefits card. After numerous phone calls and long wait times to Nations Benefits, I found out they have the wrong mailing address. They have the physical address being different from my mailing address. I have never lived at the address they have on file. So apparently the card was mailed to someone else. Nations Benefits told me the issue was resolved. It was not resolved. I reached out to LA care, and they conferenced me in with Nations Benefits and they both submitted grievance reports and problem reports to get the issue resolved. I finally received the card, but I could not activate it because Nations Benefits had the wrong birthdate. They corrected that problem, and I was finally able to order my items, but I never received them. Fed ex claims they delivered it and they took a picture of the front door of the apartment building for proof. I contacted Nations benefits again and they submitted a reorder request. After several days it finally got approved. I gave them instructions to have fed ex deliver my items to the front door of my apartment and to ring the doorbell. I finally received my items. Oh, i forgot to mention i ask them to send me a catalog and they sent me a catalog in Arabic not English. On 4/1/23 I placed my second order for the quarter online and it was approved but I noticed on the transaction statement that my address is once again incorrect. I tried calling Nations Benefits twice at 3am to discuss the concern and after waiting several minutes no one answered the phone. Please be advised according to my cell phone history I have called Nations Benefits 18 times so far this year. Twice I was told that someone would call me back they never did or I was told to call back in 2 days for an update. Come on Nations Benefits for the love of God will someone please help me. You know my wife, uncle and one of my friends are with Humana and they are very pleased. I am seriously thinking about switching. I hope this helps.

I used my food benefits at a Acme grocery store in NJ .They told me I couldn’t use it . Yet they charged my nations benefit debt card 289.00 . Then had me pay cash 💰 from my personal bank debt card . Double dipped . It took over a month to just have it sent back to my Nations benefits card . Only to learn it was put back on the OTC not the food groceries side . It’s Been Since Jan still waiting for Nations benefit to put it in the right place. I call say it’s been declined . Don’t understand. It’s coming up on April 1 which I will be getting 400 again for food . This is unacceptable for supervisors who ever is over seeing this . I am very dissatisfied with the way this has been Handel. Having customer service answering the call all over the state having to ask Supervisors to deal with this to only be in the same spot .

i have to let you know what my experience has been with nations. and frankly its not just me. many many other members/clients with anthem are dismayed and appalled with your customer service over there with nations. its awful. you can stay on that phone line for over 2 hours and still nobody answers. i have to go thru anthem to be put thru. then when you get there its so unorganized mismanaged and poor service. it took me 2-3 months to get my credit back to my flex card? they put it on the wrong account. then it had to go thru some ridiculous IT dept. in INDIA nobody can call them they have to keep messaging them? and then they dropped the ball many times it was sitting around on somebodys desk? he did not even take care of it. one excuse after another. we had to stay on them for weeks to make sure they got it fixed?? even the supervisor had to have her hand held to get it done she did not offer to follow up on it. lazy agents inept and an unorganized protocol. then you advertise best in class service?? anthem has so many grievances pilling up against nations. they are frustrated with nations. i cant for the life of me see how anyone can get away with this for seniors. im sure anthem will not be going with you guys next year with all of this horrible service. poorly run company all the way. its added so much stress to so many people. shame on nations. i have not one good thing to say about the company. not one.

Nations Benefits took my order on Feb 6, 2023. I did not receive any ord#. When my order was not received by Feb 20, 2023 I called and told Rep I wanted to cancel the order, I had gone to my local Pharmacy to get the items. 1 week later the items arrived. I called again and told them I had canceled the order the Rep said she was sorry and would put in for a refund to my card. Here it is March 15, 2023 and still no refund. They told me it would be about 72 hrs. AWFUL AWFUL COMPANY!!!