nationsbenefits.comReviews of nationsbenefits.com

products that you order are not what you get and when you contact customer service if they decide to correct the item they still send you the wrong item. Then you don't get what you order

Wife and I have Flex Card through Aetna, and it absolutely sucks. Always a problem at Check-out, If Nations has Placed Your Benefit Amount on Card. Customer Service is a Joke Have to File a Ticket for everything, and wait 48-72 Hours, which has yet to Work. Just Today 1/13/24 had to call for the second time this week only to get yet another run around. Have had enough Tues. We will begin looking for a new Insurance Company, also will File a Formal Complaint with State of Florida Consumer Affairs. This Company has No Regard for their Customers at all. Don't waste time calling Customer Service, No help, No knowledge!!! Would give Zero Stars, if there was such a rating!!!

shame on nations benefits and Aetna for stealing from the disabled elderly and poor. You need to do better provide us with food and medical supplies that aren't contaminated and damaged. Every single time I order everything is just thrown in a box damaged there is no refund there is no replacement The food is ruined the cans are dented there's white powdery substance over everything they send food and medicine together It gets cross-contaminated. This happens every quarter. that I have been with them 2 years I've repeatedly been told replacements will be sent they never are. It is a shame I cannot include the pictures in this review

Reduced availability of many, many items, still at CVS inflated prices.

Benefit went up 33% ($75-$100) but prices of items went up 50-90%. SCAM!

Can the star rating get any lower? Why do we pay more for getting less? WHY is a 10oz can of Campbell’s Chicken Soup $4.25 vs EVERYONE ELSE who’s selling it from $1.26 at Walmart to $1.39 at Target. Even with Door Dash is selling it at $1.95! As big as Aetna is, why couldn’t they pick a company that has access to a full scope of supermarkets by PROPER demographics? Why since enrolling Jan 2023, I HAVE NOT been able to use the HEALTHY FOODS PORTION OF THE CARD, losing out on $800 this year? How come when I called Aetna Resolution and spoke to Anna, she sent me a roughly 12 PAGE letter informing me that Nations Benefits is in my area. BUT LOOKING AT THE LETTER, SHE ONLY LISTED PHARMACIES which I INFORMED her I had NO ISSUE using it there. My local supermarkets within walking distance DOES NOT ACCEPT NOR HAS HEARD OF IT! I informed them that the one citing being 3.5 miles away ends up being a 2 hour trek one way because of no one to take me. Being post chemo treatment, which I stated, and going far is not a wise thing to do, and AETNA DOES NOT CARE ABOUT THEIR HEALTH CARE CUSTOMERS. Unfortunately, there will always be more questions than answers and DEFINITELY more problems because companies like AETNA AND NATIONS BENEFITS are NOT interested in SOLUTIONS.

They never complete your orders fully. You might receive half of what you ordered or nothing at all. But on invoice They put down on paper that your order is complete so it makes it difficult to get a refund. They send your package to different states with no apologies and refuse to reship or refund. Customer service is terrible and condones poor packaging with they're so busy so they forgot to give you what you paid for. Your items are thrown in the box. I lost an entire box of oatmeal because it was tossed in the box and all the oatmeal fell out.I ordered cream of wheat once and they gave me grits instead. I dislike grits! I ordered two 6 pack ensures that came up to $38 but only received 1 pack yet the invoice says the order was complete. They are a dishonest company who do not care about integrity or the people they are supposed to service. They think we need them when they need US. Disabled, elderly and retired people should be treated better not like savage animals. We are humans.

One word.....terrible! I have almost $1000 in unused benefits because no one in my area takes this card or has the items I need. I will be looking for another health carrier next cycle. This is totally unacceptable.