nationsbenefits.comReviews of nationsbenefits.com

Today I shopped at Kroger with $75 balance on my OTC card. I had vitamins, supplements, mouthwash, wipes, toothbrush, and cough syrup. The total order was $67.52. All items were OTC items. The card paid only $25.07 of the total order, and declined the rest. When I arrived home, I checked my available balance, and found it was $124.93. My account shows an additional $75.00 was loaded on 6/22/24 for healthy food,utilities, mortgage, rent, transportation, and OTC items. I got no notice of the additional $75.00 loaded on 6/22/24. That $75.00 expires today 6/30/24. Only 8 days from loaded until it expires!! WTH!!! Nations Benefits is a terrible company, and I will never sign with any Medicare provider who uses their network again!! Medicare should boot Nations Benefits from their programs. They intentionally make it hard to use OTC at stores. Update: 7/1/24 I did go online and spend the money, on their way overpriced merchandise, and was able to use the $75.00 loaded on 6/22/24 on my utility bill, so nothing lost. Just major frustration.

Nothing works... everything is over priced. Just crap products

Nations Benefits rates # 1 on VERY VERY POOR Customer Service.

Total Scam, and very poor customer service. Food and health item prices are a scam, prices are more than double what it would be anywhere else, and the brands are unknown. No one will take their card, gym memberships are all but impossible to get reimbursed, and if they do reimburse you it takes months to get the reimbursement. Wellness Your Way is impossible to use, I tried to get golf passes, and the card was denied. They should provide information on how and for what you can use your cards. I suspect they make it impossible to use, because the get a percentage of whatever we don't use. I hate this company. Select Health did us a disservice by using this company.

Totally ripoff from these people. First you get your data hijacked from them and then they hand out cards that are supposed to benefit from for food and otc items. They say we don’t charge shipping, well a can of apricots is $4 so there’s double the actual price to pay shipping and their stockholders and CEO. It’s a scam they’re running and unacceptable. They send you packages that are ripped open, leaking or even forget to send it all but list that they did. Someone needs to put them out of business. As soon as I saw that they were located in Florida, it all made sense that their operation was corrupt. Aetna needs to go back to CVS. I will be recruiting all those who are being lied to by Aetna nations benefits to contact BBB and their state representatives and congressional representatives to inform them of this scam.

They absolutely suck compared to the old company BCBS got rid of. You can only order online from thier choice of products & stuff I need like Cortozone 10 they don't even have. WAY OVERPRICED an XL heating pad that would cost me $21.00 on Amazon would cost me over $40 on thier site. And currently being home bound & going in for major surgery going walking around a store is litterly impossible for me at this time. Nice job BCBS

I was shorted an item that cost $47.50 of my benefit. It was included on the packing slip but was not in the box. In fact, the box had several large items in it and was packed full and there would have been no room in the box for the missing item as it was also large. When I called to inquire about the missing item, I was first told that my account said that 2 boxes had been delivered. No, that was a lie. I only received one box, and that box did not say it was 1 of 2. Then she put me on a long hold, came back and then put me on another long hold. When she finally came back on the line, she said she had been authorized to resend the item (even though it had never been sent in the first place), and to check my account online for the tracking number. I got on my account only to see that the reshipment had been declined and to call them back for further details. I did and it was an utter waste of time. I was told that they declined the shipment because the weight of the box was what it was supposed to be. Huh? What a scam. How do I know my item was even in the box when they weighed it??? They basically are telling me I'm a liar and trying to get a free item from them without saying it in those words. They told me there was nothing they could do, that was the final decision. I asked to speak to a manager, got put on a lengthy hold, came back and told me it was going to be a 7 minute hold for the supervisor to take my call, put me on another lengthy hold, came back and said it was still reflecting a 7 minute hold for speaking to a supervisor. She offered to take my number and call me back when the supervisor was available. Ha ha! That's one call I never expect to get. I will be surprised if I ever hear from her. She was very nice and pleasant, but they must sell their souls to the devil to work for such a horrible place. I don't appreciate any company intimating that I am a liar and the fact that a supervisor wasn't readily willing to speak with me to explain matters further and try to make the situation right is a poor reflection on nationsbenefits. Their upper management must really suck. I will be telling Florida Blue about the horrible company they have associated themselves with and how poorly they treat florida blue medicare members. I would give them zero stars if it were an option.

What a scam!!!! The so called food allowance is a complete joke. They say healthy foods, yet the catalog of food they list is mostly processed foods so high in sodium and so far from healthy. Online grocery shopping is NOT allowed. For those interested, United Healthcare has a good supplemental and they allow online groceries that you choose!