National Van LinesReviews of nationalvanlines.com

Terrible Terrible Terrible!!! Don't let National Van Lines do an online visual inventory for your move. After the online process is finished assurances are given that if you need to make any changes to let them know. I did! And received no return email or phone call after my two attempts to contact the inventory scheduler. On moving day, last minute revisions were made but there weren't enough boxes or shipping materials. We were told that we would have to choose what we wanted to keep and what we wanted to leave behind. Never in the many moves I have made, has that ever happened. The scheduler was at fault. I had to leave an antique desk, lots of glasses and other kitchen items, the contents of the refrigerator because there was no room in the car as it was jam packed with items that were packed that the mover didn't take, among other things. Will be filing a letter with National to complain and preserve my right to sue.

After my load was picked up, I could not reach anyone to get a delivery date. The movers called me to let me know they were 7 minutes away on the delivery day, so no advanced warning. The load was cross docked (transferred to another truck) and many of our items were disassembled and not packed correctly, so they were damaged. When the truck door was opened at the drop off location, items actually fell out of the truck. I have been working with them for 8 weeks trying to get they refund they promised, only getting a partial refund, despite their promise and phone calls and emails from me every 2-3 days. Every time I called, they said they would get back to me right away, and I always had to follow up again. Very Disappointing and stressful experience. Would not recommend.

Warning, this was an awful experience. The date of the move changed the day-of the move, which caused a ripple in our entire departure causing us to lose booking on hotels and as you can imagine having to shift the entire support on the other side of the move. Then the same exact thing happened the day of delivery, changed at the last minute after calling me to give me a "100% guarantee" of the delivery date and thus I had to make payment immediately while on the road, when that delivery date did not even occur. I was also charged over $1,000 for a shuttle service that was not used and paid $200 for a TV box when the movers simply wrapped it in with no box.

This is by far the worst company for military personnel to use for moving. My belongings were completely ruined during the move, and the company has been nothing but unresponsive and unprofessional. They drag their feet on resolving issues, showing no respect or courtesy for families who rely on their services. Bradley, in particular, has been the most unhelpful and frustrating to deal with. I strongly advise avoiding this company at all costs. Skip on National Claims Services, INC. and National Van Lines - International Division.

Do not use this company for your move!! Short recap!! Threw my mattress off the 2nd floor porch onto driveway. Lost several items, dozens of items broken or damaged. Took 2 weeks of calling before any contact from claims. As told; submitted photos of damage and even text message sent to delivery crew about damage within an hour . Stated they were not responsible because I did not submit proof despite sending emails, and texts as suggested by the company. They are no longer responding to any outreach by me even though told I had 9 months to submit claims. DO NOT USE THIS MOVING COMPANY THEY ARE A SHAM!!!

I used National Van Lines in my cross country move and was beyond dissatisfied with their customer service, the process as a whole, and their willingness to help with problems they created. I signed a contract with a guaranteed delivery window of June 8th-June 22nd, and did not receive my items until July 12th. Furthermore, I contacted the company multiple times while waiting and was given no information and could not get my calls returned until I was able to get in touch with their director of customer service, who also eventually stopped responding. My items were dropped off at a warehouse in Phoenix where I was moving from on June 3rd and were not even picked up to be delivered to South Carolina until the 26th of June, despite the fact that I was guaranteed delivery by the 22nd. Because of the extreme delay I incurred over $700 in additional expenses for hotels, clothes, and other items that I was not aware I would need. When my items finally did arrive, the driver was extremely rude, refused to help with any assembly even though that was a part of what I paid for. Multiple items were also damaged in the move, about $450 worth of damage. When I filed a claim, as I was directed to do by customer service, they simply said that the damage was not great enough for them to do anything. While I would like to be compensated in some way for the trouble, the disrespect and poor treatment, and the horrible experience, I do understand that is highly unlikely. However, I want to warn anyone else who might make the mistake of using this company. They are over-priced, and treat their customers reprehensibly.

National Van LInes has excellent sales personnel, who are responsive and efficient -- and make great promises that the company falls way short on. I would give them 1 star. Buyer Beware! Whereas you are promised a high dollar limit on claims, the company refuses to pay claims, despite substantially damaging furniture and leaving labeled items to be moved behind in the place that you moved from. When you file a claim, the claim is denied. When you counter the claim denial, the rationale for denying the claim then changes. I would highly recommend avoiding using this company!

Horrific company. They are a broker and as soon as I signed the contract, stop returning calls or emails. Five days before the move, National Van Lines charged an additional $4,000 for the move. I sent pictures with dimensions of every piece of furniture that was being moved. Two days before the move, I get a call from a different company (Jackson Movers) saying they will be conducting the move. Jackson Movers then charged an additional $3,000 the day they arrived for bogus charges and work they didn't even do. I can't express how horrific National Van Lines is. They should have begun by disclosing that they sold the account and they are just brokers who can care less about their or their contractor's service once you sign on the dotted line.