National Notary AssociationReviews of nationalnotary.org

Absolutely awful. I started this process in July for a simple renewal. Zero communication, confusing instructions, when I finally got someone on the phone after a 2 hour wait she sent me further instructions on what more they need. I emailed it back, per their instructions in the same email, as well as mailing it in. Now they don't know where it is in either format and according to their autogenerated email response to my response, it's going to take them 2 weeks before they even open the response email. Now my license is in danger. Will never, ever recommend.

I sent my authorization to manufacture my stamp. Four days later, I called to find out the status. I was told they were waiting for the authorization. I have a return receipt showing it was delivered on July 27. I was put on hold "Oh, we have it we'll have it manufactured now." It has been almost 3 weeks and I'm still waiting. I've called a number of times and each time I get a different answer. I received an email yesterday stating it was shipped. I never received notice of that. I called back today and was told "We're having software issues and can't find it, however we can see it has not been manufactured yet." My commission expires on Sunday. Everyone that I have been on the phone with, has been useless.

I'm sorry I didn't read this before I made a purchase from them. 2 solid weeks and no response, no product, no tracking, and the order tracker says it was partially shipped. It is a single book. What did they do? Rip it in half and only send me part of it???? I'm sure they'll be on here apologizing for my delays and want to reach out to me directly. I've been trying that and it hasn't worked. Please refund me

Extremely poor customer service. I passed Notary Public Exam and Notary Signing Agent Exam about 5 days ago and did not receive any completion Certificate, Not able to apply for Notary Commission. No one reply phone call. First the recording say the Company will open on Thursday, now it says the Company will open on Friday! Completely rip off. I felt detraid. Will never ever do business with them and never ever recommend others to do business with them.

This company doesn't provide what they claim to. Very slow with their customer service.

Can't get anyone on the phone. Can't find My NNA profile ID. Can't find my name on any listings. Threw away over $300 for nothing. If I can't get this resolved, I'm thinking of disputing the charges.

As i type this I have been on hold for one hour and forty minutes. Every time I call it's over and hour to get someone on the phone. Their website offers no information on order status or shipping information while you wait for your stamp. I have left a call back number twice and no one called back. If I do not get a call back for the third time, have to ask my credit card company to reverse the transaction since I can't get anyone to help me at NNA.

I found NNA online and spent $532 on insurance, training, supplies, and a 4-year hotline. The books and training materials arrived quickly, and I got my certificate without issue. After that, everything fell apart. When I tried to get my bond — required by Illinois to complete my commission — I submitted everything they needed, followed up twice, and heard nothing for three weeks. I ended up ordering the bond and insurance elsewhere and got both immediately. Getting any response from NNA was nearly impossible. I tried email, their web form, and called — waiting on hold for 1.5 hours before hanging up and disputing part of the charge with my credit card company. When I followed up about my stamp, I finally got a web form reply saying my order had been canceled and I could "purchase in the store." I asked for a refund on that and a book that was never shipped. No response. I called again today, waited 57 minutes on hold, then hung up and called Amex to reopen my dispute and add three more items. I'm genuinely puzzled by the positive reviews I've seen, because my experience has been consistently awful. It's like the company doesn't actually exist once they have your money.