NateraReviews of natera.com

I took Natera test a year ago and needed my results to different clinic this year. When I logged in to my Natera account, there was no results shown and customer service support told me that they don’t know how to resolve it over the phone and that I need to email. Over emails they keep sending me “how to log in information”. No help at all.

If I could give negative stats I would. These people are absolutely disgusting, they are incompetent with these precious life changing results. They will make you wait for lost tests, inconclusive tests etc with no update what so ever. You will literally need to hound them for your results. The staff seems to be incredibly unhappy and miserable because they can’t properly do their jobs in a timely fashion. There’s also incredibly shady billing practices and these people will have the absolute audacity to send you a bill without proving any test results. I am beyond disgusted with everyone who works here.

This is a horrible company. Tested a year ago, and after too many texts containing sensitive information about the test at the time, I cancelled the test. I didn't trust anything about what they were doing. A YEAR later they send a bill for over $240. They said they contacted my insurance company who declined the test, and then didn't alert me. So now 12 months later I am on the hook for a test I cancelled and my insurance did not cover. Oh, but they will put me on a payment plan. Thanks for nothing.

DO NOT USE THEM - DANGEROUS RESULTS. We used this company and they offered to give us the gender of our baby. They gave us horribly inaccurate results saying there was an issue with the sex chromosome. They then offered us a call with a genetic counsellor after who essentially told us our baby was likely to be disabled but couldn’t give any proper information. This lead to us having an amnio (which carries its own risk and is traumatic) - for our baby to be 100% fine and perfect. I know MULTIPLE other people who have had the same issue with this company. They should not offer to be able to find the gender as they are not qualified to do so and give wrong results that scare people when they are most vulnerable. They gave us inaccurate results, no support and caused us to put our baby at risk. Do not use

I ended up paying 3x times as much as estimated for genetic testing. It's a total scam.

Can't repeat it enough, this is the most predatory company I have worked with. My spouse and I both had Natera testing in preparation for IVF over 18 months ago. At the time, we were enrolled in the Compassionate Care program to help cover costs if insurance didn't. Months pass, our insurance posts our claim and Explanation of Benefits as $0 for patient responsibility, we think all is good. 19 MONTHS LATER, we both get surprise bills in the mail for $349 each. We have argued with them and provided the processed claim and EOB and they said it doesn't matter, we're still responsible. They again said we could "try" the Compassionate Care program, which we already did but conveniently there's no proof of the first time we enrolled. And the best part is, they give you only 30 days to pay the bill at the "discount" cost of $349 before they bump it up to the "real" cost of $649 each. So less than 30 days to appeal or solve this, we're already two weeks in of conveniently slow arguing with customer service, and our bills are about to go from $698 total to $1,298 total.

This company is a scam and the testing is a complete scam.

Worst testing! Scamming pregnant women. Billing insurance too high and still making the patient pay too much! Not even doing pre authorization so that patients know how much they will pay for the test! They will just surprise you with a high billing. And when you call customer service they offer no help at all! Beware of this!