NateraReviews of natera.com

Horrible experience from the beginning to the end. Still haven’t got my results back and it’s bee almost two week. If you want to find the gender of your baby try a different company. This company is very disorganized and will have you running around in circles! Highly disappointed!!

I’ve had an absolutely terrible time working with Natera. They give constant inaccurate information and aren’t keeping note of conversation conversations had between patient and staff. The delays, excuses, lack of urgency, and total disregard for patients has been overwhelming. I waited double the “anticipated” time for my test results and kept getting excuses and the runaround. I wish I had read more of the reviews before using them. They utilize AI in places that should be human being interaction. AI can’t express compassion or urgency. It’s disgusting. I can not express how much pain and grief this company caused on me and my pregnancy. They ruined my first trimester.

Impossible to reach, bills with no details.

Natera told us that they didn’t test for baby’s gender, despite us selecting we wanted them to. My doctor requested they retested with the gender included this time, they did, told us they have the results, yet refuse to tell me or my doctor what they are. Support was no help, I was told “only your doctor can tell you” despite me explaining that they haven’t updated my provider. OBGYN office has contacted them over three times with no helpful response. Definitely will not be recommending them to anyone.

Waiting almost 3 weeks for results and you keep getting told only 5 to 7 days is crazy the chat doesn't help and calling doesn't help...there have been several people locally and in a pregnancy group that have gotten their results with 72 hours of receiving the sample. My doctor office is even worried at this point.

We were locked out of our account repeatedly. Reset links do not work and it is now treating us as if we did not exist. Turned what was supposed to be an exciting night to learn the gender of our child into a lot of extra stress. All their after hour support is AI that sends you in loops. Ruined our night. Fix your website, fix your application.

Absolute scammers. billed and claimed on my insurance and billed me again. Offers me discount if I pay quickly.

Billing is absolutely awful. We have paid and sent payment confirmations, been on the phone at least 3 times with billing specialist (who are all ridiculously hard to understand) and we continue to get threats of being sent to collections. After each time we call to follow up we send along our payment confirmation and are told this is going to be forwarded to appropriate department for investigation and they will follow up with any updates or actions. We have never heard back from anyone. this has been going on for over 3 months now and we got another threat that we are going to be sent to collections.