Natasha DenonaReviews of natashadenona.com

Appalling customer service. This was my first time ever ordering from Natasha Denona, having never tried the products before. I placed an order on the website and realised I had made a mistake on the order. Immediately tried to cancel but realised there was no way to do so without e-mailing customer service. I got a response THREE DAYS later after the order had shipped. Never mind, I thought, since their website said I should be able to return (under the Shipping and Returns link at the bottom). I emailed customer service only to be told they do not accept returns for international orders, sending a screen shot of their terms and conditions. The fact that they do not accept international returns is abysmal and if this was clearly pointed out on their website I would never have placed the order in the first place. Arrogant customer-is-never-right attitude, and I shan't be ordering from them again, let alone use their products. There are far better products on the market from companies who actually care about their customers. Trust me, your money is much better spent elsewhere.

I have had a refund notification from you for the golds pallette I ordered. There is no email from you as to why I have been refunded. I find this terribly rude that someone could not find a moment to email me the reason. This was a gift for my mother's birthday present. I run a business and wouldn't dream of cancelling an order without a reason to my customer. I ordered the nude palette also over a week ago and it still hasn't arrived.

SCAMMERS! DONT BUY ANYTHING FROM NATADHA DENONA USA. EITHER YOR PRODUCTS WILL BE MISSING OR YOUR ORDER WILL BE MISHANDLEDE. RHEY DONT TAKE RESPONSIBILITY. Worst experience pathetic customer service. My order not arrived. And they dont care about customers. There should be signature service upon delivery. But they failed to deliver my order.

Horrible customer service. I have purchased several ND products and did not experience an issue until I needed to return an item as the color did not match. I immediately contacted customer service via email per the website instructions. I have yet to receive a response after THREE emails. I’ve also DM’d, commented on Instagram AND filled out a customer service form on their website. I’ll eat the cost at this point. It was nominal. But, do better. How disappointing.

ND has a new feature on their site to take more money from the customers when they make a purchase. This is called pre-pay custom duty. Which is what I did thinking my package would arrive early since duty is payed there would not be any delays with customs. Well the package reached India (it takes about 2 weeks) and ND team never payed the custom duty to Fedex, and Fedex asked me to pay duty to take my package. I wrote emails, left voice mails but no action or response from ND team for a full 1 week. I ended up paying custom duty again to release my package cause Fedex would not hold it any more for me and since its international package they do not send it back but toss it. I have never been cheated like this by a big brand like this. Perhaps its not a big brand cause they definitely do not know how to provide customer service. Small time shop.

I order from them and when it went through my Visa it was American which was not shown of the invoice. It was 125.00 I paid 168.00 American then Fedex called and ask for 31.00 more. I said to send it back which they did and Natasha Denona sent me a message saying I will get back only 45.00. I am out of more then 100.00.

Absolutely dreadful customer service. The attitude is astounding. Refusing to refund products, high hidden delivery costs, dreadful return policy, and they insinuate the customer is telling lies! The product isn't even worth the high price tag. Much better service from competitors. Avoid as if you have any problems you will be left out of pocket by this awful company. They do not care and see their Facebook page for their negative reviews.

I am having the most horrible experience with Natasha Denona's customer service, from their website. It is so bad that I feel like I should never shop from them ever again. So disappointing, given how good her products are. I've seen so many bad reviews also, I don't understand why Natasha Denona doesn't read any of these and tries to improve her customer service. Truly a disappointment!