Natasha DenonaReviews of natashadenona.com

If I could I would rate-1!!. Truly appalling customer service!. One of the items I purchased was a lipstick called averyl, a nude pink lipstick, however what I recieved was a toffee brown lipstick packaged as averyl,with the averyl label!!. I sent customer service an email to request a refund or send me the actual correct averyl shade, together with numerous photos CLEARLY displaying the fact that they'd sent me the wrong shade but they are refusing to accept this!!. I am now being ignored by customer services on both email and WhatsApp, absolute tumbleweed!! This order is from 18th November and I'm still writing to CS despite being ignored! Utter disgrace and essentially false advertising, either that or an error on their packaging line! I am now taking this to financial ombudsman, trading standards and the press. I purchase 95% of all my goods on line and can honestly say that in my approx 20 years of on line purchasing have NEVER experienced anything like this!! Disgraced, amazed and appalled!!

Très déçue du site Natasha Denona. J'ai passé commande le 21 novembre 2024. Je n'ai pas reçu la palette commandée. Après 2 relances au SAV qui me disait que ma commande était envoyée alors que le tracking DHL montrait que le colis ne leur avait toujours pas été remis, je reçois un e-mail aujourd'hui ( 1 mois après la commande) pour m'avertir que la commande est annulée faute de stock. Je vous conseille de ne pas acheter sur ce site. J'aurais mieux fait d'acheter sur Sephora, la différence de prix du black Friday était minime et là au moins j'aurais reçu ma commande.

Please do not order from this website! Order placed on 23/11/24 and not received until 21/12/24. Customer service is non existent. I tried several ways to contact them, eventually getting a response on socials to say they would look into what was happening with my order…that’s about as far as it went. Thankfully I’d used Klarna so I was able to escalate it through them. As I didn’t think the order would ever arrive, I purchased in the meantime through Sephora. I now have a duplicate order as it’s almost impossible to return anything to Natasha Denona. The only saving grace this company has is that its products are phenomenal. Do yourself a favour and order through a trusted UK company!

Awful company. I ordered a retro palette a number of weeks ago and have received nothing other that the automated order confirmation. I have also received no reply when contacting them via their “We care” portal.

I would give them a zero if I could. I will never buy from this website. You're better off buying from Sephora! Their customer service is terrible. They say if a product is damaged or gently used it can be returned however then say that all sales are final. YOUR PRODUCT WAS DAMAGED. You can't get through to anyone to even help you. Run run run!! Do yourself a favor and never order from their website.

The customer service at Natasha Denona is anything but responsive and customer friendly! I saw the hype on GMA Steals and Deals back in September. I had heard about the brand and ordered a lip liner and lipstick. I received the order in latter part of September. Given I don't use makeup daily as I WFH, I only use products 2-3 times a week. That said, it was time to increase the amount of lip liner. When I twisted the top it came off. I hadn't even got 5 weeks of use. I immediately reached out to their CS team letting them know details. I never received a response from the first email complaint. Week and half later, I sent it again. I finally received a response a few days after that. No apologies just "sorry, this can't be replaced it is past the 30 day window"...Wow! Guess what? I won't ever buy this brand again!

I rarely leave reviews but I am forced to do so. First I only use Natasha Denona products and I shop at Sephora. However, Sephora stopped carrying a Platte I wanted. So I placed an order #92035 on June 13, 2024 through their website. On September 2024 I got a notification that it will be shipped. I waited and waited and it said delivered September 25, 2024. So I contacted customer service and they said they delivered it to someone else. They offer a refund or if I wanted the products. This is the arrogance that really angered me. Like what kind of customer service is this. The very least they could is give me the products and a refund or give me a free palette for the huge inconvenience. So I email that to them. No response. I send a follow-up email. No response. Its November 6, 2024 and I haven't received the products nor a respond from them. The other thing is that this company is based in NYC and Israel. With all the political stuff that is going on I expect their customer service to be exceptional. I will start sharing my reviews on other platforms.

La gestion des envois de commande est catastrophique. J'adore la marque, mais son service logistique est à revoir. Le SAV répond assez tard aux mails envoyés, de ce fait, une fois qu'ils répondent vos colis sont en cours d'envois... Je ne recommande pas d'acheter sur le site de la marque !