National Academy of Sports MedicineReviews of nasm.org

I purchased the AFAA group exercise certification packet, found out that their AFAA group exercise certification is no longer accredited, the sales rep did not share that information with me. When I found out, i requested my money back, they said I had to wait 15 days before they could credit my money back, needless to say it has been 15days and I still have not gotten my back. When I requested my money back again they said I needed to wait 15 days. I don't have money like that to just give away. This is BAD business!!!! I will continue writing reviews until I get my money. I am mad and angry at company who does not HONOR their word. I can not afford to give money for free. Not only did you not share that you lost your accreditation, but you didn't honor your word in reference to my refund.

HOLY LORD STAY AWAY FROM "NASM" I was Enrolled for 4 months had an Accident Loss of Job & Car. I called in to Cancel, take my loss and just stop them charging me. WOW It begins, They said We cant just cancel you, we need "PROOF" sent in of my disability and needs to be with letterheads and then sent to a Review Board to determine if you are ALLOWED to Cancel, once past 7 days? I dont want a Refund, JUST CANCEL ME NOW. " Sorry Sir " I cant do that i can email the Mebers services or transfer. I Emailed My DOCS IN that day,July27/25,..Still Not cancelled a month later,......Three Indian Accented Bill collectors telling me of " MY PAST DUE AMOUNT" because they keep trying to draft my Bank. Told 15 days, then a lady today said 30 days to review,..........TERRIBLE EXPERIENCE RUN ! ! ! With them Quad Teardrop Legs RUN AWAY from this Picture ! ! !

I paid for five courses, have written proof from their team, and after multiple follow-ups over email, calls, and chats, no one is responding or helping. This is not what I expected from NASM.

Avoid this company at all costs. Sales reps are quick to answer when they’re taking your money, but once you’re a customer, expect hour-long hold times, rude agents, and zero help. There’s a huge language barrier, and the reps are condescending and refuse to escalate issues. My account has been a mess for months despite paying regularly. They care more about selling than supporting. Horrible experience — I would never recommend this company to anyone. Best to use a different company for your personal training certification because this one has gone downhill completely.

I had a horrible experience with customer service, specifically with Kenya Williams. I explicitly requested a call from a member of the Executive Office, but instead, I was contacted by Kenya, who is a member of lower management and not a member of the Executive Office. Kenya was uncooperative when I expressed my desire to speak with upper management. Her dismissive attitude indicated a clear lack of concern for resolving my issue. Kenya has earned a grade F. I made it clear that I did not wish to speak with her and requested that someone else contact me. Moments later, I received an email stating that no further attempts would be made to address my issue. Due to this unacceptable response, I will forward my complaint with the Better Business Bureau (BBB), and I have engaged my attorney, Gregory F. Hauser, to handle this matter moving forward. Expect to receive a letter from him, or feel free to reach out to him directly. Best, Christopher Baker

Was somebody who suffered from dyslexia? I sent a mini doctors notes stating that I just need to read my test out loud they said that they would have a decision after 42 days. It has been four months and I still have not received a decision therefore I cannot certify therefore I cannot work as a personal trainer. This company is the biggest waste of money.

If I could have rated zero stars I would have and I'm sorry I didn't come here to read the reviews of NASM last year before a pushy sales person convinced me to purchase a very expensive bundle which I'm still paying off monthly. If you are considering NASM courses, I highly suggest that you find another company to get certified through. NASM is a scammy company that just wants to take as much money as they possibly can without providing customer support or what they originally promised. I was sold a very expensive (over $2k) which included CPT, CNC, CES, and PES. I explained to the sales person that I was entering college to become a licensed massage therapist at the same time and should probably just do one course at a time but he pushed so hard making it seem like I was saving money by purchasing the entire package. When I graduated this year in February, I was able to start really focusing on my NASM courses however by March my PES exams had disappeared. I paid the extra fee to get them back for a year but just yesterday my entire PES course was removed. The only notification I received was a voicemail left on my old phone that barely works. I tried several times to contact NASM via phone and email but received no response. I used to think that NASM was the top of the industry for fitness and sports professionals but now I know I was sadly mistaken, they are in fact nothing but a scam company with absolutely no customer service. They aren't in the business to create quality fitness professionals, they just want your money.

I received an official email from NASM stating I was being “gifted free access to the CEU library for a full year” as part of a transition in the Certified Nutrition Coach (CNC) renewal process. There was no mention of expiration dates or eligibility limits at that time. I tried to log in and access the CEU library — but couldn’t. So I emailed NASM support directly asking for help. I received no response. Days later, they sent a new generic email quietly changing the eligibility rules, now saying only people whose CNC expired less than a year ago qualify. This contradicts the first email and feels like a classic bait-and-switch. If I hadn’t saved the original message, I would have no record of their initial promise. This isn’t just about a certificate. It’s about trust — and NASM completely failed to uphold that. No accountability. No follow-up. Just changed terms and silence. Considering how much I’ve already invested in their programs (CPT, CES, CNC), this experience has left me questioning the value of their credentials entirely. Based on other reviews here, I’m clearly not the only one. Be cautious before committing to anything — especially if you're expecting support, transparency, or long-term value. To make matters worse, I’m still receiving marketing emails from NASM about paid programs like NASM One — even though my support emails have gone completely unanswered. The fact that they can send promotional material but ignore legitimate policy concerns is deeply frustrating. It shows where their priorities are: pushing new sales, not supporting existing customers.