National Academy of Sports MedicineReviews of nasm.org

I am very disappointed with my experience with NASM regarding their NASM One subscription. I was locked into a one-year subscription with zero prior notice. This was done at 9:30 PM after business hours, when I had no ability to reach anyone or do anything about it. When I saw the email the next morning at 6 AM, I immediately emailed the company—timestamped before they even opened—stating that I wanted to cancel. I was then told that I was too late, that nothing could be done, and that I was now locked in for the entire year at $38 per month ($456 total). I went through my credit card company, provided all documentation, and they ruled in my favor, determining that there was no proper advance notice and that my attempt to cancel was valid. I have now been refunded for the past FIVE MONTHS, yet NASM still refuses to cancel my account and continues attempting to bill me. At this point, I am being charged month after month despite a dispute that has already been resolved in my favor. My credit card company continues to side with me, yet NASM continues to push charges through. I cannot get in touch with a real person. My emails go unanswered, and no one is taking responsibility for resolving this. This is a terrible way to treat your members. I have been with NASM for nearly 20 years, and I am honestly disgusted by the way this has been handled and the complete lack of response. I will continue to dispute these charges every month until my subscription is canceled and the billing stops. I would strongly recommend that others avoid participating in this subscription program. Based on my experience, it is not worth the cost, and the way it is managed raises serious concerns. There is a reason this company has a 1.7 rating—they are taking advantage of their members. Shame on you NASM for taking advantage of people who have been loyal to your company for years. ----------------- I am back to update this - as of 4/20/26 NASM has SUSPENDED my account due to my credit card dispute yet is STILL CHARGING ME!! How can you suspend access to my account yet still bill me. This is the WORST customer service I have had to experience. It's been 5 months of being spoken down to by customer service agents, multiple emails never getting responded and treated badly by a company I have been with for close to 20 years.

This company is horrible - I would not recommend using them to get certified. There are a plethora of other companies out there to learn personal training and nutrition from. This company is way overpriced, customer service is only helpful when you call directly; otherwise, forget about it. They give you little to no time to complete the course work and take the exam. There are those of us with day jobs and it is next to impossible to complete 23 incredibly dense chapters with a 40 to 50 hour work week. But they know this and so I find this to be quite deceptive. I will be looking to other companies for similar certifications. This one is not it.

1. I HAD to file a complaint with the FTC for deceptive marketing and horrendous business practices. I will NEVER do business with NASM again after certification, and I will divert as much business to competitors as possible. 2. They have hidden fees and onerous rules for taking an accreddited test. 3. They a brand name, they're not the best in the fitness game and have plenty of other competitors like: NSCA, ACSM and ACE for personal trainer certs, and PN1 for Nutrition.

Be careful with this company, they have very fishy practices and will charge you fees and finding information is very difficult. I asked if my renewal was good to go and they told me it was all done. I find out months later it was never done, I had to pay a late fee and they said I was lucky they waived the grace period. This was after paying a lifetime renewal. I asked all the questions, was specifically told my renewal was good to go and done.. months later I find out my certification is expired as I am submitting paperwork to a job. I emailed them and received no email response back, which is typical.

Це хуйня а не курс. Яка забере дохера вашого часу і грошей, а не дасть майже ніхуя. А люди на відео будуть тупі і награні. В матеріалі дохуя води. Це ппц яка я розстроєна цим курсом

Truly the worst customer service in the world. Content is basic at best. this company is a scam and produces short sighted poorly informed trainers.

I passed my NASM certification exam in March 2024 after purchasing a $1,500 program. It was one of the hardest exams I’ve taken, and I was proud to earn it. In February 2026, I was charged for a duplicate CPR course. I was never able to access the CPR exam despite multiple attempts. I contacted NASM support to resolve the issue, but the problem was not fixed. Because I was twice charged for a service I could not access, my cc company reach out to me about the double charge on the same day asking if I was disputing this. NASM then suspended my entire account due to the dispute. All for 54.00, I got locked out of my account with no warning! As of March 2, 2026, my certification has now expired while my account remains locked. I have requested temporary reinstatement while the billing dispute is under review, but I was informed the bank process could take up to 90 days. In the meantime, I have no access to my credentials. This is deeply concerning for a professional certification organization. A billing error should not result in loss of access to earned credentials, especially when the issue originated from inability to access a purchased course. I am still seeking resolution and reinstatement. This affects my ability to earn money, not to mention time and stress taken from me dealing with their outsourced customer service and no one to help me! This is unacceptable and truly not the high standard leading company NASM claims to be!

Misleading Auto-Renewal Practices – Extremely Disappointed I am very disappointed with my experience with NASM regarding their NASM ONE subscription. On January 29, 2026, the exact day my subscription auto-renewed, I called to cancel and request a refund. I was told by the representative that I needed to wait until February to cancel. Trusting that information, I called back on February 25 — only to be told that my subscription cannot be cancelled until January 2027. NASM’s own Terms and Conditions state there is a seven-day refund period following purchase. I attempted to cancel on the day of renewal — well within that window. Instead of processing the cancellation, I was instructed to delay action, which conveniently pushed me outside of the refund period. As a result, I am now being charged $38.41 per month ($460.92 total) for a subscription I attempted to cancel immediately — one I no longer want or need. For a company that positions itself as a leader in professional education, this experience raises serious concerns about transparency and ethical billing practices. I cannot recommend NASM based on this experience, and I strongly encourage other customers to carefully review auto-renewal terms and document any cancellation attempts.