National Academy of Sports MedicineReviews of nasm.org

This is a fraudulent scam company. I paid $200 as a down payment towards three certifications totalling around $1700-$1800. The $200 was to allow a payment plan of seventeen payments. I paid the $200 on 07/16/2023. Within 24 hours, I realized I didn't like the study methods that they gave. Everything they offered was out of a browser based system. Which is fine, not everything is going to work out. They offer a 28 day return period and a refund. What they don't tell is that the refund is based on the total price of the package, minus a ten percent fee. So they don't refund you what you paid, only a refund of the total price minus the fee. So my refund would have only been $25 out of the $200. The total price was around $1700 and ten percent of that is $170. They take that fee from the amount I paid, only refunding $20-$30. Let me make it clear, I didn't access any of the content, zero. I didn't use any of their services. The order was placed 24 hours ago. So they are stealing all of my money for nothing. I gave them $175 for absolutely nothing. This is a massive scam. I contacted my bank and reported. They agreed with me as well as my wife. This is wrong and they should be held accountable. I will be getting my money back any day. If you can stay clear of them, I would. They offer a 28 day return period and it said we get refunded based on the total amount paid to date, but they will try and scam you over the phone. Don't let them do this to you or anyone else. I will be posting this review on many sites in hopes that others will see this.

Nasm is all about bait and switch. The phone lines are different for prospective customers and current because they treat you completely differently once they have your money. This rating of 4 is faked, the better bb and all other sites have them at a one! They are not giving me reasonable accommodation for my disability and want more money.

If you're even mildly dyslexic, or have a visual learning style - forget it! NASM don't want you or anyone else without a photographic memory to be in this industry. Not to say that those with photographic memory actually understand what they are doing, but understanding is not the objective here - its an extremely intense reading and memory test/game where if you fail - F@*k you, pay me! I've just completed the CES 3, boiled down, there's only 7 posture distortions you need to know (which could be whittled down to just 4). By referencing a Flow chart you will know what correction programme to recommend. Thats it. Why on earth you need to memorise the name and function of every single muscle, bone, joint, tendon and nerve in the body. Every injury, pathology and treatment procedure outside your scope. Nutrition plans, (yes nutrition planning for corrective exercise) is simply beyond me, because you NEVER use any of it. But if you fail, you'll feel stupid and pay do it again, because people with that kind of memory are not PTs.

So I bought their CPT course and decided it was not the best time to complete the course in my life situation right now. When I requested a refund they charged 10% of the entire course cost out of the deposit even though I didn't use it. They also said it would be half of a month before I get my money back. The kicker : I had to wait just over a half hour on the phone... to hear all these bad conditions. If I ever do get certified it won't be with this company that's 100%

I am also filing a complaint with the Better Business Bureau and multiple other agencies. I have stopped payment through my bank and my bank has actually issued me with refunds from previous payments made after their legal department researched as well. NASM is poor on communication and organization. However, my negative complaint and subsequent Better Business Bureau notification is due to the fact NASM states you can take their exam online or in person. What they do not tell you is if you choose to take it online which is the only way I could take it, then you have to take down the firewalls of your computer to allow their proctor system to back access your computer. I have multiple government contracts and could not do this. I would not do this regardless. I advised them of same. They were absolutely unresponsive and unhelpful on any level. I mentioned I would contact a lawyer at which point they refused to engage speaking with me on the subject any further. This is not even to mention the challenges inherent in trying to set up the online proctoring session. They do not provide guidance. You have to call repeatedly to have someone tell you how to go about doing this. The system is then very often down or being upgraded as they say. Additionally, when you test your computer on the system they indicate this may not be accurate reflection of how it will perform the morning or day of your exam. Also if your proctor is late even beyond 15 minutes you are expected to wait or it is considered a forfeiture.

Terrible communication and setup. Getting started was easy. When it came time to take the test there were multiple links to “get started” with Proctoru. I had to try three times to take the test and on the fourth attempt was accused of cheating for using a calculator. On the Proctoru website it says calculators are allowed. There is obviously no communication or good working relationship between NASM and Proctoru. I emailed and called costumer service and sent in photos of screen shots proving I was following the rules I read. Their response was to pay $199 to retake the test. THEY JUST WANT TO SUCK MONEY OUT OF YOU. I am going to find another company to get certified but first I will check their customer service reputation.

Back in October, 2020 I called NASM to let them know that I would be unable to make that month's payment because of a financial hardship. In November, 2020 I called again to ask if I could continue to put my account on hold as a result of a reduction in work hours and pay due to COVID. The woman I spoke with said that they would be able to do this through January. Today, I called to let them know that my situation had not changed, and have now been furloughed indefinitely with no pay, and need a refund of the January 26, 2021 charge. Currently, I have no source of income and do not qualify for unemployment benefits. I explained my situation kindly to the gentleman I spoke with on the phone today. They told me there is nothing they could do. I asked to speak to someone who could, and they said that person is not available for days. This is unacceptable - especially during the current pandemic. As a Customer Success Manager professionally, me and my team have gone above and beyond to extend customer subscriptions at no cost and provide refunds without difficulty. Therefore, a business who truly cares about their customers should do the same. As a result, I CANNOT recommend NASM to anyone looking for CPT or Nutrition training.