NarvarNarvar is the #1 platform for intelligent personalization “beyond buy,” trusted by 1,500+ of the world’s most admired brands—including Sephora, Levi’s, Sonos, Warby Parker, and LVMH. Powered by IRIS™, Narvar leverages billions of data points to create seamless experiences that build trust, safeguard operations, and unlock sustainable growth. Recognized multiple times by Fast Company as one of the most innovative companies, Narvar is redefining the post-purchase journey—from returns and exchanges to tracking, notifications, and fraud prevention—simplifying the everyday lives of consumers while driving business success for retailers.
Narvar (narvar.com) has 64 customer reviews on Five Star Index, with an average rating of 2.2 out of 5.
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Diana
Does a great job in letting me know when to expect my package and when items are delayed. Returns are super easy to do. I especially like knowing what my return status is once I mail it back!
Response from NarvarMay 1, 2023
Thank you so much, Diana! We appreciate you and are so happy the businesses we work with value provided top notch experiences to their customers.
Brittany H.
So helpful in knowing where my package is and when it will arrive!
Response from NarvarMay 1, 2023
Thank you so much, Brittany! We appreciate you and are so happy the businesses we work with value provided top notch experiences to their customers.
Billy
Horrible company, that leaves no way to unsubscribe and only sends mail with "Noreply@" email, leaving no way to get away from their spam. USELESS Middlemen.
Response from NarvarMay 1, 2023
Hi! Narvar is a service used by a retailer you've purchased an item from to provide order tracking and communication with you about your package. If you have an issue with receiving your package, please get in touch with the retailer you ordered it from directly.
Michael O.
My package still has not arrived where is it Narvar? Long story short I ordered something I need back on January 3rd from every other website this item comes in less then a week after I order it. Patiently waited the 8-10 buisness days you claimed, FINALLY January 30th it said “Out For Delivery” and it just keeps getting pushed back each and every day by another day it is not February 5th over a month since my order and it was not a big package. This is extra frustrating because I moved on January 12th and not only was I expecting the package to come before then now I have to go back to the old house to check only to get dissapointed each day that my package is still not here Narvar is awful I hope you read this and change the way you do buisness if I ever see you as my shipper again on another item I am canceling immediately!
Response from NarvarMay 1, 2023
Hi! Narvar is a service used by a retailer you've purchased an item from to provide order tracking and communication with you about your package. Narvar is not a carrier or a shipper of goods. As we're never physically handling the package, the issue you're experiencing is with the carrier who is providing us with a consistently changing delivery date which you are seeing. We recommend you reach out to your retailer or carrier shipping the item for additional updates or to share this feedback. Thank you!
MARCO
the carrier dropped my package ( I have proof, because I have security cameras)
Response from NarvarMay 1, 2023
Hi! We are not a carrier or a shipper. Narvar is a B2B technology company used by retailers to provide outbound order tracking and communication to customers about the status of their packages. As we are never handling any items physically, this is the role of the carrier or shipper. We ask you provide this feedback to the carrier or retailer directly to ensure it's actioned upon!
MICHAEL W.
I wish I could give less than one star, this company is a sham, they say easy return process, but when you try to return something, there is NO return process. This software was designed to prevent returns, never again.
Iva B.
Just to prove the accuracy of your system: Narvar tracking says that my delivery was sent out Dec. 19th...today is Dec. 15th? Are you all precognitive? Earlier last month, you said my delivery left the warehouse Nov. 19th, when I contacted the company to get a refund because it never arrived, they said it never left the warehouse. Doesn't anyone produce shipping manifests anymore? I'm not a fan!
Bec D.
Absolute garbage company, since they started using X Delivery in the United States. Packages are promised within 2 days that turn into 8 days. This is Saks Fifth Avenue's preferred logistics company and it's nothing but a horror story. Just do the FedEx shipping option and give these greedmonsters your extra $15, because X Delivery is doing nothing but fabricating delivery dates, with the enthusiastic support of Narvar.
