William M.
Do Not Use This Company
My wife ordered a picture collage for me for Valentine's Day. She spent quite a bit of time choosing pictures and arranging them so that it was just the way she wanted. She placed the order and paid on January 26. We got our first tracking update on February 11...our label was created in New York, but had not been picked up by the carrier. That is all the tracking info we ever saw. I emailed back and forth with customer service about our order. I was told that the shipper assured them they had it and it should be delivered in 5-7 days. Valentine's Day came and went and there was never a tracking update. Customer Service told me to just wait longer that there would be a resolution in 3 days...after 3 days, I was told to wait another 3 days. After 4 more days, I asked for a refund. They told me they would send me another one free of charge(no shit, I never got the one I paid for). By this time it is March and still no tracking info. I told them I would like another one with a 25% discount for the inconvenience. I was told the best they could do was 10%, but it could take up to 2 more weeks. I told them to go ahead and send it. The next day(today March 6) they send me an email saying that they are processing my refund. This place is a complete SHITSHOW! Do yourself a favor and shop somewhere else.