Nantucket Spider Reviews | Read Customer Reviews of nantucketspider.com

Nantucket Spider Reviews | Read Customer Reviews of nantucketspider.com

Nantucket Spider reviews

495 approved reviews, newest moderated first

Bob
Sep 22, 2022
Can't beat it!
Great product. Great price. Free shipping. Can't beat that!
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Donna and Brian G.
Sep 22, 2022
Great products understanding customer…
Great products understanding customer service, highly recommend
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Sal L.
Sep 20, 2022
We love all the Nantucket Spider…
We love all the Nantucket Spider product - this time I happened to order each scent of the incense. I was kept updated throughout the process of shipping and delivery.
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Alice L.
Sep 20, 2022
We Regularly Use This Product
My tick spray arrived on time and in good condition. We use it every time we go into our garden or take a walk in the woods.
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Beth F.
Sep 19, 2022
Lousy shipping
I have used your products before and was very sure they were good. The problem was the delayed shipping. I inquired and received an answer that was not entirely true. You said the weather near your shipping address was bad but unfortunately I am originally from that area and I know that was a lie. I have had airlines do the sane thing to me in travel, citing "weather" as reason for delay. I suggest you get more reliable shipping and then your product would be worth the $
Response from Nantucket SpiderSep 22, 2022
Hi Beth, we are so sorry your order was delayed and appreciate your feedback. Our warehouse was shut down due to a power outage from a storm during Labor Day weekend, causing a backlog of orders and delays that we have had to work through. We have been working with our shipping partner so make sure this doesn't happen again. If you have any other questions please don't hesitate to reach out.
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CV F.
Sep 17, 2022
The product is a great alternative for…
The product is a great alternative for bug spray, I gave it 4 stars because the shipping is horrible even if you pay $9.00 extra for faster shipping it still took 2 weeks to receive my order. I needed it for a weekend getaway and didn’t get it in time.
Response from Nantucket SpiderSep 22, 2022
Hi CV, we are so sorry your order was delayed. If you paid for expedited shipping, please reach out to [email protected] so we can get you a refund and make this right. Our warehouse was shut down due to a power outage from a storm during Labor Day weekend, causing a backlog of orders and delays that we have had to work through. We have been working with our shipping partner so make sure this doesn't happen again. If you have any other questions please don't hesitate to reach out.
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Cheryl
Sep 10, 2022
Label created august 29
Label created august 29. That sums up my experience so far
Response from Nantucket SpiderSep 22, 2022
Hi Cheryl, we are so sorry your order never arrived to you. We experienced some severe weather in the area by our warehouse and fulfillment center, which caused power outages and delays in orders being shipped out, which seems to have been the case with your order. We have refunded your order, and reached out to our shipping partner to make sure this doesn't happen again. We appreciate your feedback, and please let us know if there is anything else we can do to make this right.
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L W.
Sep 9, 2022
Better shipping needed.
I love this product and how well it works. However, I was very disappointed in the way it was shipped. Two tubes of repellent sticks, a stone holder, and a box of stickers were shipped in a plastic envelope. Needless to say, the box was a bit crushed and the bottom of one of the tubes was displaced. Fortunately, the stone was not damaged. A box would have been much better.
Response from Nantucket SpiderSep 22, 2022
Hi L Wells, we appreciate your feedback as we are always looking for ways to improve. Packaging and shipping is always top of mind for us - and this is not how we want our products to reach our customers. Please reach out to [email protected] so we can get a replacement to you for any damaged items. Thanks to your feedback, we are working to address this packaging issue with our warehouse so this doesn't happen again.
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