NANROBOTReviews of nanrobot.com

Terrible, rude and basically useless online support. I was down to two choices for a scooter, with their NANROBOT X4 2.0 being in the lead, I was chatting with an "LD" on their live agent chat, asking questions about standard and peak power when the chat ended very abruptly... after I tried to clarify a response. I thought maybe because I was on my mobile, so I tried again on my computer and the same agent did it again! ...after denying that they ended the previous chat. I emailed their customer service team, thinking maybe they had a rogue team member... never heard back.This experience quickly drove me to purchase the other scooter. So happy that I avoided buying a product from this company.

Absolute T****...Wanted to ask.for advice for a weight difference in the Nanrobot X6, Official website says 25kg, other websites and Nanrobot facebook page say 15kg, All I wanted was a straight answer instead I was told to sign up to a cashback site to get my answer!! W*F.. one simple question and I have to sign up to cashback site...The to top of off the person replying to my messages from nanrobot doesn't know what products they sell..not a very good confidence builder and told me to look on the website to get my answer despite me telling them their site and facebook have two different answers for weight!! A**holes I have no faith in nanrobot after my last scooter from them turned up damaged in a box and has been used despite saying its brand new and boxed. Con artist !! Avoid better scooters on in the market with companies that want to help and appreciate the customer!!

Great scooters

This product is way to expensive for this bad of customer service. After 2 months of driving sparingly in Chicago the wire broke and the wheel came off while riding on a flat paved road. I contacted customer service and they gave no solution or sorry but said they won’t exchange it. So every couple months this 2,000$ product will break and they will refuse to help.