NANROBOTReviews of nanrobot.com

My experience with this company has been nothing but phenomenal ✨️ . Awesome customer service 👏 and a very fun, fast, and well built scooter they offer.

They take way to long to ship parts They ask for pictures of the replacement parts then still send u the wrong parts Glad I got to witness this first hand won’t buy anything else from them

This company is horrendous. They sent us a defective $1800 scooter then we spent the next 6 days trying to get in touch with someone who eventually did via whatsapp. They offered us to "repair" a brand new scooter and when we demanded a replacement or a refund they ghosted us. I will be contacting my attorney.

Dishonest company. They don’t stand behind their products.

I bought a secondhand Nanrobot d6 + with 159 miles on the clock. I was very impressed with the build quality and the comfort and not to mention the speed. Anyway, on my 6th ride it started playing up so I took the battery cover off only to discover all the conduit covering was degrading and started to fuse together which could have caused the fire. I bought replacement controller units ( after lots of messing about with unhelpful emails) both units took about a month to be delivered. The new units had the same poor quality wiring so I have lined them with shrink wrap to hold the protective covering in place so they do not start a fire. Except for the poor wiring loom and control units ( Chinese units) not British standard, it's a great scooter. Side point, the high voltage connectors to the motors are rubbish so I have upgraded mine to high voltage connectors. Keep checking and all looks well New units cost a few hundred plus to replace and it takes forever to be delivered and you have 14 days to return if wrong so keep that in mind. Good luck

I ordered the scooter from their third party vendor rideology they sold me a faulty scooter from day one I got the scooter I let them know about the issues that I had with the scooter riding it only one day a couple of days later got that issue fixed I got two flat tires after that and then the wiring or the electrical system happened and it wouldn't charge a power on anymore they tried to fix this issue via email and tutorials on YouTube I was still within my warranty they took 8 months to take the scooter back and when they get it back they said it was misrepresented it been in an accident and blah blah blah and they cancel my warranty never get a scooter from nanRobot or rydology overall they will do is take weeks to reply via email and now I'm goin to take legal actions because the screwed me out of $3000 and they kept sending me lcd display screens to resolve the issue and they knew that wasn't the CASE THEY ARE LIARS AND CROOKS

Ordered a scooter as a gift to my son for Christmas. The scooter came defective. The number provided on the site for assistance in English is not in service. I emailed them and after some back and forth, they offered to replace the scooter to which I agreed. I dragged the heavy box to UPS drop off and emailed them a receipt of shipment. When I asked them when will I be getting the replacement, they said they will ship it out AFTER they recieve the damaged one. This is not acceptable. I should not have to wait for them to recieve their defective scooter to recieve my replacement. It is their fault that a defective scooter was sent out in the first place, should have done a proper inspection prior to shipment. Especially that the defect is immediately noticeable. In all it will take over a month for my son to get his Christmas present, and that's with a hope that the replacement won't have any issues. Terrible customer service.

High quality products, fast shipping, accurate shipping handling time. Baught second time from them... Easy to communicate, highly professional personnel..