We are a brand that creates high-performance electric scooters designed for off-roading adventures while also being environmentally friendly. Their scooters feature eco-friendly elements such as rechargeable lithium-ion batteries and energy-efficient motors. The company's commitment to sustainability is reflected in its use of clean, renewable energy sources and its focus on creating products with a low carbon footprint. We are dedicated to reducing its impact on the environment and promoting sustainable practices in the manufacturing and usage of its products. Whether you're looking for a thrilling outdoor experience or an eco-conscious mode of transportation, Nanrobot has the scooter for you.
NANROBOT (nanrobot.com) has 68 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
Also known as
nanrobot.com
Website
nanrobot.com
Category
Vehicle Repair & Fuel
Location
Pico Rivera, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 16% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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My scooter broke down and noone would work on it after reaching out to nanrobot they are sending the parts needed came through for me thank you
Response from NANROBOTSep 10, 2026
Hi there,
We are sorry to hear your scooter stopped working after 3 months of use.
We are glad to confirm our support team has already assisted you and resolved this matter for you.
If you encounter any further issues with your scooter, please do not hesitate to reach out to our customer‑service channel. We are ready to help.
Best regards,
Nanrobot Support Team
FP
Frank P.
Nanrobot.com is a fantastic company the…
Nanrobot.com is a fantastic company the Ls7+ 72 volt 35ah Samsung pack 21700 50e cells 50mm big motor. 6000 watt nominal 10,000 watt peak. Kke suspension nutt 4 piston brakes. Its just a really good scooter. It's the fastest scooter that you can possibly buy for $2,299. I did 67 miles per hour today. Its mental fast. Land yacht status
MI
Michael
Shipping times are absolutely terrible
Shipping times are absolutely terrible
Response from NANROBOTSep 10, 2026
Hi there,
We are truly sorry to hear about your frustrating shipping experience. We see your order was placed on August 15 and only arrived on September 10, and we completely understand your disappointment over this long‑than‑expected delivery window.
Delays like this are not the standard we aim for. While some transit factors are outside our direct control, we take full note of your feedback to work with our logistics partners to improve future shipping performance.
Please feel free to reach out to our support email with your order number, so we can assist you accordingly.
Best regards,
Nanrobot Team
AY
AYRSY
So happy with this company
Really good customer communication.
Scooter came quickly and works great!
JM
John M.
You forgot my Seat I Paid for with my…
You forgot my Seat I Paid for with my 2,400$ Scooter!!!
Response from NANROBOTSep 10, 2026
Hi there,
We are truly sorry for the frustration caused by not receiving your seat together with your scooter. We completely understand why you would be upset when your accessory arrives separately.
Please note that seats ship as a separate package, and this information is clearly stated on our product page on our official website. At times, separate parcels may arrive on different dates due to carrier sorting.
Our support emailed you already, and your seat will be delivered within the next few days.
Best regards,
Nanrobot Support Team
RH
Roderick Harr, IS NOT S.
This is my 3rd time purchasing a LS7×…
This is my 3rd time purchasing a LS7× 72VOLT nanrobot scooter. The first time I purchased a LS7+ scooter from nanrobot my display sceen didn't not work. In you all gave me a major problem over your error. The second LS7+scooter that I ordered, didn't have a rubber gasket for water proofing the inside deck of the cover plate. Now my récent purchase of a LS7+ scooter that I ordered (DID NOT HAVE, OFF ROAD TIRES) INSTED YOU SENT ME (ON ROAD TIRES). I KNOW THAT TRYING TO GET THE OFF ROAD TIRES IS GOING TO BE IMPOSSIBLE BECAUSE MY PRIOR EXPERIENCE WITH NANROBOT, SHOWED ME THAT YOUR MY CUSTOMER IS VERY POOR. I just wanted to honest and straight forward with Nanrobot. Thank you
Response from NANROBOTAug 17, 2026
Thank you for sharing your honest feedback. We're sorry that your previous experiences with NANROBOT did not meet your expectations.
We reviewed your history carefully, and we want to be transparent about each situation. Regarding your first two LS7+ scooters, the issues you mentioned did occur, and we understand your frustration. We sincerely apologize for the inconvenience these issues caused. We take this kind of feedback seriously and will continue strengthening our quality control and inspection processes to improve product consistency and reliability.
However, we would also like to clarify the situation with your most recent LS7+ order. After checking the order details, the scooter was shipped with the on-road tires that were selected in your order. The off-road tires were not the tires specified in the purchase, so this was not a case of NANROBOT sending the wrong tires.
We completely understand why, based on your previous experiences, you may have concerns about our after-sales service. At the same time, we hope our customers can also understand that we need to rely on the actual order information when reviewing an issue.
We truly appreciate your continued support as a customer who has purchased three LS7+ scooters from NANROBOT. We're sorry that your overall experience has fallen short of what you expected, and we will continue working to improve both our products and our after-sales service.
BC
Bryson C.
Would recommend! Very positive long-term ownership experience
I've owned a Nanrobot D4+ for a few years now, and I've never been let down by Nanrobot. Being part of their active social media community has also allowed me to receive some great discounts and a few cool gifts over the years.
The team has always been patient and responsive, making sure I got exactly what I needed. I was one of the first people to attempt an OEM hydraulic brake conversion on the D4+, and they helped me make it happen.
A few months after I bought the scooter, one of the chargers failed. Nanrobot honored the warranty without any hassle and had a replacement shipped to me within a few days.
After putting a few thousands miles (3k!) on the scooter, it was eventually time to replace the battery to get back to peak range/power. They offered me a great price, shipped it quickly, and the process was straightforward.
Overall, I've had an excellent ownership experience and have always found Nanrobot's customer service (and products!) to be reliable and helpful.
PI
Pirlo
Unacceptable Customer Support, Delayed Orders & Wrong Parts Sent
Avoid ordering directly from Nanrobot support if you need reliable delivery or parts.
After issues with an order, customer service promised 10-day express shipping for replacement parts. It has now been over 8 days and they have completely failed to provide a tracking number or shipping status update. On top of that, they previously sent the incorrect brake pads for my scooter.
Trying to reach them to resolve this has been a nightmare:
Customer support emails lead to endless stalls.
Their official sales email address bounces doesn’t exist.
Their WhatsApp line goes completely unanswered.
Save yourself the head-aching delay and lack of accountability look elsewhere for your scooter parts and support. I am filing a bank dispute/chargeback to get my
Response from NANROBOTJul 24, 2026
Thank you for sharing your feedback. We genuinely value every customer's experience and would like to provide some additional context regarding your review.
Regarding the brake pads, we carefully reviewed our order and shipping records and confirmed that the brake pads dispatched matched the product that was purchased and were delivered within the expected timeframe. We also noticed that the photo included in the review does not appear to match the official brake pads supplied by our store, which is why our records do not support the conclusion that an incorrect item was sent.
Regarding the suspension order, we fully acknowledge that we were unable to meet our original estimated processing time of 10 days. Unfortunately, the processing ultimately required approximately 15 days. Since we were unable to fulfill our commitment within the promised timeframe, we chose to cancel the order and issue a full refund on the 10th day rather than continue asking you to wait. We sincerely apologize for this inconvenience, and this is an area where we know we can do better.
With respect to communication, our records show that we remained in contact throughout the process. While replies may occasionally be delayed outside of business hours or during weekends, we responded to your emails during business days, typically within 24 hours. We certainly regret if our response times did not meet your expectations, but we do not believe there was any period during which you were unable to reach us.
We always welcome constructive feedback and are committed to taking responsibility whenever we fall short, as we did with the processing delay. At the same time, we also believe it is important that the details shared publicly accurately reflect what occurred. We appreciate your feedback and will continue working to improve both our service and our customers' experience.
