Dave H.
I have the Nano CIC4 hearing aids
I have the Nano CIC4 hearing aids. They were working well until recently when I started experiencing a lot of feedback and couldn't seem to hear at all. I called customer support and was told to try the larger dome, as that's usually the problem with feedback. I went from the medium air dome to the large as they suggested. Then still had feedback problem. I removed the hearing aid only to find the dome was stuck in my ear! I called customer support again asking how to get it out of my ear. They said have someone use tweezers to remove it. Well I wasn't about to try that, so went to an audiologist and they removed the dome, and said the reason I was getting feedback was there was wax build-up in my ear canal which causes the feedback. Problem solved! I recommend everyone see an audiologist with OTC hearing aid issues.
Response from Nano Hearing AidsNov 22, 2023
Thank you again for sharing your experience with us and we are sorry for any trouble you encountered with your devices. We are grateful that you were able to seek assistance from an audiologist to resolve the feedback that you were experiencing. Should you have any additional questions, please feel free to reach out at 619-738-2438 or email us at [email protected]. Alternatively, you can also try our Live Chat at www.nanohearingaids.com. We appreciate your time and wish you all the best! - Nano Support Team