Patricia C.
Too much static more like a microphone…
Too much static more like a microphone very hard to adjust volume! I would like to return them and get my money back but apparently that’s not part of your policy! I would not recommend them to anyone
Response from Nano Hearing AidsJun 5, 2023
Hello, We read the review you posted and I'm sorry about the trouble. Your feedback is noted and forwarded to the team to improve our products and services in the future. Background noises, squealing or feedback can occur for many different reasons. We have provided some of the more common reasons below to help you troubleshoot your issue: 1. Check for ear wax: earwax build-up is a common cause of acoustical feedback. When a sound wave hits a solid block of earwax, that sound wave shatters, sending sound every which-away including back out the ear to get re-amplified by the hearing aid microphone. 2. Check the fit: A loose-fitting hearing aid allows amplified sound waves to escape the ear canal around the hearing aid, reach the mic and off we go again in a feedback loop. 3. Speaker Placement: If the direction of the receiver is off and pointing directly into the wall of the ear canal, it can cause the amplified sound to bounce back into the hearing aid and the whistling begins. 4. Hearing Aid damage: The sound tube may become damaged over time by aggressive cleaning, the mic may have gotten pushed in, or there could be a crack in the hearing aid casing. It's very important to change the domes on your device due to the fact that most of the sound quality comes from the dome. The correct Volume and sufficient battery are also essential to establish a good quality of sound. If this doesn't help or if you need further assistance, please reach out. You may call customer service at 619-738-2438 or email us at [email protected]. You can also try our Live chat at www.nanohearingaids.com. Have a great day and stay healthy! Thank you, Nano Support Team