Nora C.
I was okay with the visit
I was okay with the visit. I just wanted to return the first set of hearing aids and the person I talked with wanted me to try the alternative set of hearing aids. She really didn’t want to hear me just asking for a refund. So I agreed to try them. I received the new set and got them turned on after they were charged. I put them in my husbands ears. He has been wearing them for about an hour and is again complaining of his ears itching now. This has happened with the other two styles he has tried. Not sure what to do to eliminate this, but just trying them is not really getting it. I would be more appreciative if I have to return these, if the person I talk with would just listen and agree to refund if I need to. He will try them for as long as he can tolerate them, but I don’t see the point of keeping them if he won’t wear them.
Response from Nano Hearing AidsAug 7, 2023
Thank you for sharing your feedback with us which we will pass along to our team. We genuinely appreciate your input as it helps us identify areas where we can make improvements. Your satisfaction is our top priority, and we apologize for any inconvenience you may have experienced. Should you want to return your devices or if you have any additional questions, please feel free to reach out at 619-738-2438 or email us at [email protected]. Alternatively, you can also try our Live Chat at www.nanohearingaids.com. We look forward to connecting with you and ensuring a smooth experience with our products. - Nano Support Team