Reinaldo T.
My experience with the customer service…
My experience with the customer service has been sensacional. But the people doing the product designs need to do better research. You had a good in the ear device. Your designers in trying to improved the product made a big mistake. First look who are the users, people over 65 years old. The use of a single button to do multiple operation is very difficult. Second the size of the product is not easy to be accommodated into the ear, it is too bulky and imposible to be adjusted. My ears were scratch with bulky outside of the device. I returned the product.
Response from Nano Hearing AidsAug 9, 2023
Thank you again for sharing your experience with us and we are sorry for any trouble you encountered with your devices. We genuinely appreciate your input as it helps us identify areas where we can make improvements. We are grateful that we were able to connect with you and successfully resolve your issue by arranging for an upgrade. Should you have any additional questions, please feel free to reach out at 619-738-2438 or email us at [email protected]. Alternatively, you can also try our Live Chat at www.nanohearingaids.com. We appreciate your time and wish you all the best! - Nano Support Team