David S.
I have been trying to get a RMA from…
I have been trying to get a RMA from your customer service for about a week. The hearing aids were uncomfortable due to my unique ear structure. However when I called to get an RMA I was told that no one was in that department at that time and someone would reach out within 24 hours.I did miss one call two days later and have not heard back.
Response from Nano Hearing AidsOct 18, 2023
Thank you for sharing your feedback with us which we will pass along to our team. We genuinely appreciate your input as it helps us identify areas where we can make improvements. Your satisfaction is our top priority, and we apologize for any inconvenience you may have experienced. One of our customer service team members will be in touch with you to discuss your concerns. Should you have any additional questions, please feel free to reach out at 619-738-2438 or email us at [email protected]. Alternatively, you can also try our Live Chat at www.nanohearingaids.com. We look forward to connecting with you and ensuring a smooth experience with our products. - Nano Support Team