Erin D.
Highly Recommend
I ordered a new bed for my old man and wanted something with higher sides. After comparing options, I found the best deal ordering directly through Nandog, so I went ahead. A week later, I realized the bed still hadn’t arrived even though the tracking said it had shipped. When I reached out, the sweetest woman from the company actually called me on the phone. I had asked about a shipping refund, and she explained they had just moved facilities, which caused delays. She was so apologetic and assured me she’d refund the shipping right away. She didn’t have to take the time to call, but that one thoughtful gesture won me over. That quick conversation turned a frustrating situation into a reminder of what great customer service looks like—and earned them a customer for life. Side note - we LOVE the bed and my pup immediately got in it and has been sleeping like a baby!