BANDAI NAMCO Entertainment AmericaReviews of namcobandaigames.com

Terrible Online Shop with Terrible Customer Service Absolutely horrible experience with this company and their website. From their misadvertised Tales of Vesperia Collectors Edition for Switch that came with a useless disc metal case to their awful store launch for the Elden Ring Collectors Edition and their terrible migration to the new site. The latest is why I wont use their store front though. I bought the Elden Ring Vinyl boxset with came with 8 records. 2 of the records were missing and a duplicate of 2 we're inside instead. This was a widely spread issue and yet Bandai Namcos answer to all of this was to offer 50% refunds and let us keep a jank set rather then find a way to properly provide us the missing records even if the customer was willing to wait for a resolution. I instead opted for a full refund and to ship the item back. Its been almost 2 weeks and I still have no received even a return label to ship this back nor do I feel like the customer service cares considering its a carousel of reps youll get tossed to half of which don't know whats going on with the situation. Terrible handling and I will not waste another dollar to their online store no matter if they are offering exclusives. One of the most disappointing experiences I've had in both video game and vinyl collecting.

Wow, where to even begin with this Elden Ring Vinyl set. Preordered 9 months ago and have had my login info not work multiple times, having to change all info with no explanation. Then was told my card wasn't saved for the preorder which is impossible to even do on this site. Then was told it was canceled even though an email explained I had 48 hours to update payment. All attempts were met with an error code. Then they told me to go back on the wait list and received an email stating the item was back in stock and to act fast. When I did it said the item wasn't available however my card was charged 3 times, over $1000! No attempt to rectify it, no explanation as to what is going on. Just absolutely the most inept company. Completely indescribably horrid! Love the games but this is wildly unacceptable!

I would also give zero stars if I could. Same issue with the whole Elden Ring Vinyl Collection and receiving an email stating my credit card was not on file to process the order (even though they required this as part of the preorder process). I tried multiple times to call, no one answers. Leave a voice mail per the prompt, no one replies. Password I set on this account does not work, and the password reset option does not send the new link to your email address. They set people up with an impossible situation, then they cancel your order. This is a limited edition and is no longer available (bet that waitlist will be waiting forever…and ever). These are already being scalped online, so now I have nothing but 6 months of wasted time thinking I was guaranteed a copy. Now I have to find another gift for my friend. Thanks for nothing Bandai Namco. Your reputation is well deserved.

Would give a zero if possible. They canceled my Elden Ring Vinyl Collection preorder saying I needed to update my credit card. They sent me a link. I get an error message continuously. Have tried calling customer service for 3 days and always get the message that no support agent is available, to leave a message. No call back, no help. Sent a ticket for help. They responded after the 48 hours were up. Offered no help.

Made an Elden Ring Vinyl preorder in Feburary that was confirmed easily and money was taken from my account. Then in October, bandai suddenly sent me an email telling me they were unable to process my transaction and I have to reorder. Not only was it impossible to login to their website to reorder it because their website is broken, once I finally managed to login through another device, I cannot checkout with all 4 of my credit cards anymore because I keep getting an error message. My cards work everywhere else but on the bandai site. There isn't even another way to checkout like paypal or google pay, it was only credit card which doesn't work. I have looked around and I am not the only one with this problem either Their customer support was slow and unhelpful, and I end up losing my preorder I have waited 10 months for because their website and support is absolutely garbage. I am furious

Ordered a special edition that came with a figure. The figures box came damaged and part of the figure itself was missing. I emailed them about this and they requested pictures so I sent them. Since then it has been nothing but copy pasted emails telling me how sorry they are and that somebody else needs to make the decision and that they ask for my patients. It's been a month of this. I give up. I thought Walmart had the worst online customer service but bandai namco easily takes the cake. A simple refund or a replacement is all they had to do. Terrible never going to order something from them again.

Cancelled my order out of nowhere!!! I ordered some Dragon Ball Games Battle Hour 2022 merch in January and was promised to receive them before the event began the next month. I waited and waited. Got nothing and I looked on the website and they canceled my order without sending me any notifications about it!! The event began and I didn’t get to wear them!! I contacted customer service many times and got the run around. I want my items but it looks like I won’t be receiving them because they’re sold out now. What a horrible company!! At least my avatar has his shirt….

Die Internetpräsenz von Bandai Namco ist ein schwacher Witz. Leute geht mit der Zeit und lernt bitte schnellstmöglich einen funktionierenden EU Onlineshop zu programmieren. Vorbestellungen funktionieren nicht weil das Land Deutschland in der Adressauswahl fehlt. Peinlich.