BANDAI NAMCO Entertainment AmericaReviews of namcobandaigames.com

company deserves 0 stars.

When I tried to build my first Real Grade Gundam figure few of the prices are not in the box when I started building it

Wow. Actually the worst customer service and site operation ever. These people are scum when it comes to actually trying to work with their customers. They shipped my package to the wrong address, I messaged them immediatly to get it resolved and they sent to get the package picked up. Two weeks late they haven't told me what happened but that they have the package in hand and needed to confirm my address. I did immediately and we sent back and forth 5 more days before I asked for a refund because they were just holding the package hostage. They denied it even though they had my package, confirmed my address, and yet they still held on to it for almost an entire week. I had to put in a claim with PayPal to try and get my money back and surprise surprise as soon as I do the next day it shipped. Scum, so not spend a dollar on these folks ever they are slimy and do not give a damn about their customers.

It is insane how terrible and frustrating Bandai Namco’s website is any they refuse to fix it. For months I have tried to go online and get items on presell before everyone rushes and gets everything and every single time I run into an issue. Issue with sign in, the website crashing, pages stop loading you name it. It sucks because the bots end up buying all the products and reselling for insane prices and Bandai does nothing about it.

Support is this company is worthless. Canceled an order worth hundreds of dollars and after an hour game me a free shipping code. I will never order or buy any namco games in my life again. Trash company.

Warum produziert man eine serie wie one punch man oder blue lock mit so krassem potenzial wenn man nicht vor hat das sie erfolgreich wird ? Dann lass es doch einfach anstatt so einen schmutz zu produzieren worauf dann die animatoren selbstmord nach dem ganzen hate begehen müssen weil man ihnen kein budget gibt um was halbwegs gescheites zu animieren. Gierige Geier soll das ganze geld in eurem hals stecken bleiben

I recently tried to purchase the ER collector’s edition during their sale and when trying to complete my purchase, I was prompted to complete a card verification prompt. Upon doing so and putting in the proper information it inevitably failed, because it’s Bandai. I tried one more time in the off chance that my browser had timed out or something and it failed as well. It’s not the first time I’ve missed out on something due to technical issues with their website. I tried to give it the night and try again in the morning and by then it had completely sold out. Why can’t they implement PayPal or some other prevalent online transaction service? Save yourself the time and don’t try to reach support. It’s purposefully set up to be as frustrating as possible until you inevitably give up.

The fact that I know so many good things are in their hands and are now beyond repair and hope is very sad. If they don't put in the effort, they don't deserve the money that was supposed to support the work.