BANDAI NAMCO Entertainment AmericaReviews of namcobandaigames.com

Their website is junk. Kept trying to send emails to verify...super lagging. I ended up ordering 2 of what I wanted. Less than 12 hours later I asked if we could cancel 1 of them, and it was a no . OH we understand your frustration. Blah blah. 69.00 just to ship so times that by 2! I told them never again will I order anything from them! I've been collecting since the 90's and have never ever had this issue. Booooooo Bandai namco! Sad way to do business! Steer clear

Do not pre order anything they had 20 years to do sparking zero or what ever you want to call this crap shoot you failed you dropped the ball it's not worth the price of buying or playing I bought it thinking it was going to be the next level of gaming to an already great legacy Great story just like it's early predecessors I am genuinely sad to see how far the company has gone Downhill. I want them to do better and for the price of what they're asking. They should deliver more much tour and yet when I see this saying they wanna call a game. It just makes me think they're just like all. The other companies just looking for a quick turnover dollar. They're not in it for the people anymore. They're just in for the money. I hope in the future they learn from this. I genuinely hope they do. Do better.!!!

I placed a pre-order for a physical copy of Dragon Ball: Sparking! ZERO for PS5. Upon receipt, I discovered that the package did not include the advertised pre-order bonuses. After contacting the company via email to address this issue, they declined to provide a code, stating that they're not responsible for anything outside their own online store, even though they made the game!

Cant make sparking 0 crossplay?? What the heck its 2024! PURE LAZINESS

When I placed an order it didn't go through the first time so I had to place it again. I noticed I also got charged for the failed order and contacted the support. I get a quick reply saying they will investigate it, a week later I hadn't heard anything and asked for an update. They said they are still investigating it. How hard can it be to refund a failed transaction or why isn't it automatically refunded? I need my money for other things and they're just holding it hostage for idk how long?

Its been a week since i spoke to someone, in a chat window no less, about having an order recharged as it hadn't gone through. At this time the order is still awaiting payment because they said it would take a few days. Since then, the order is still awaiting payment and literally no way to call them or have a direct conversation because there is no one available to help. My biggest complaint is contacting customer service is very difficult... At least when you finally get through they are friendly and try to help. But getting assistance is the same as a journey to the center of the earth.

To be honest, I fine with the fighting but one game hurt me bad by making your own agency and have your leadership removed from you. If it wouldn't be fix soon I will not remanded this game my hero academia ultra rumble in the future. I wish I give it 0 stars.

Scam artists. Online webstore has deceptive practices, customer support will openly smile as their superiors empty your wallet in any way they can. DO NOT PREORDER ANYTHING USING THEIR STORE. It will say "awaiting payment" and give you misleading information saying that you need to reorder. If you do reorder, and it is within 14 days of release, you CAN NOT cancel no matter what, even if it's within 5 seconds of placing the order. Customer service will "kindly" remind you to return the product, meaning you will have to pay for shipping yourself for a DUPLICATE order. Never use this store. Boycott this outlet at all costs. They are awful scammers that don't care about customers to any extent. Lost 300$ because of a misclick and misleading business practices. NEVER USE THIS STORE.