NallaReviews of nallaswimwear.com

I don't like that they did not give an estimated delivery date even though on the confirmation email it said I could track my packages it makes me worried that I spent so much money on nothing

This company was the worst. I can't believe how expensive this was and it was one tiny piece of material with no seams or anything. The cords at the sides weren't long enough to tie up all the different ways. I thought I would get one set - but actually I just got one tiny piece of material. I emailed Nalla my concerns and got no reply. This experience has really put me off Kickstarter (where I backed the Nalla campaign). I wouldn't go running in this, down the bottom there is just no support at all of anything lady-like happening down there. Save your money and go buy an actual piece of swimwear. At least there's a bit of effort put into the design...

Company: Deceiving, No Refund Policy Product: overpriced, poor quality, runs small, thin. Customer Service: almost non-responsive, when they do respond clueless and rude. They sent me the wrong size months ago, I am still waiting for a product. I spent $85 and have nothing.

Like many of the others who have complained about Nalla in different platforms, I backed the project on Kickstarter expecting a delivery in September 2016. It is April 2017, no delivery yet, and they are either ignoring or refusing to respond to my queries. I feel robbed off over $100 of my money. They give Kickstarter a bad name.

Dishonest company! Claim to have send the package much earlier then the actual shipping date. Very slow in reply and irresponsible.

A disappointing experience all round. I backed Nalla on kickstarter gladly, I was one of their excited backers, promised swimwear that would fit, be comfortable, be versatile and be adaptable. It was a brilliant idea! Sadly the reality is that the company just doesn't live up to its expectations. I should have received my goods back in September 2016. I'm still waiting. Nalla does have a customer support team, but they are pitiful. I've been told by them on numerous occasions now that I am responsible for the delivery of my parcel, not them, and that they are not able to refund or replace my $60 order, I must make arrangements with Royal Mail to get my own refund. Sadly, even despite providing written proof from the UK postal service that I am not able to arrange for a refund myself, they must do it through their chosen carrier, they persist with this line of enquiry. Seeing as I wasn't getting anywhere with their "helpdesk" support I tried messaging them on their facebook page, only to have my requests immediately deleted without any response or action. Sadly, this company seems to be happy to take your cash, but not so happy to deal with any issues that arise, and I cannot in all good conscience recommend that anyone has anything to do with them! I'll be happy to update this review if ever they reply to me in a more positive form, but for now, it stands. Do not use this company!