Michelle & J.
Replying to Naked's reply....
Published 6 days ago We joined Naked Winery 3 years ago We joined Naked Winery 3 years ago. When we first joined we got fantastic service at the Bend location. And by service I mean every time we went in there for a tasting, we got a detailed education and explanation for each wine we had. Over the last year and half, that service disappeared. We barely got spoken too. Further, we use to able to take in as many friends/family as we wanted in for a tasting or a glass of wine and some snacks...now that has been limited to just 4 people and ONLY tastings (no glass of wine instead of a tasting). We just feel the service and what you got with your membership originally isn't what it was when signed up. Too bad...it was a nice place to hang out in the Old Mill District. Naked Winery Reply from Naked Winery Published 4 hours ago Thank you for your review. Our goal is to wow every guest, but unfortunately we must have fallen short. Sorry if you were mislead on number of free tastings per visit - in the membership contract you sign it states complimentary tasting for groups of four at any of our Tasting Rooms & Events. We have passed your review feedback along to the management team. Thank you again for your many years of support as a Club Naked member. Please feel free to contact us with any other comments you have. Thank you. From Michelle and John: So your reply basically implies that I didn't read the small print when we signed up 3 years ago. Yes, that's true. But your sales staff in Bend verbally told us what the deal was 3 years ago. And for a year and half on multiple occasions we took more than 4 people in there at a time and they provided a tasting or glass of wine with no questions asked to everyone we brought in. Further, this is how we got introduced to the wine club as we too were guest of members. We thought was a good deal and decided to sign up for ourselves. Your half-hearted apology doesn't mean much when you add in a comment about not reading the fine print. It comes across as "sorry but not sorry". This just confirms to me that dropping our membership was a good idea since the customer service is no longer what it used to be!