nacove.comReviews of nacove.com

I didn’t like the pillow. Requested refund within the 30 day period. Tried to return. Responsible for shipping back to China and unused Good luck

This is a very deceptive and unscrupulous company working out of China. Quality was not to my liking and I followed their every request to return the product (they make you jump through hoops) and they still never refunded my money. They have an entire department dedicated to credit card disputes and try to wear you down and hope you just give up. Do not waste money on this substandard product that they will not refund your for once you’ve fallen into their trap.

THREW AWAY $250.00 I opened one pillow to try it out and we didn’t like it. Took pictures of unopened pillows and emailed NACOVE.COM. Went and Bought the shrink wrap, boxes the pillow in original box. Followed every instruction given to me. I took it to the post office to ship it back for $17+. Emailed the photo of the receipt ASAP. NOW I'VE EMAILED THEM SEVERAL TIMES TO REQUEST THE STATUS OF THE RETURN. I am so overly frustrated ... $250 is a lot to swallow over a company that is non-existent.

Never opened pillows as soon as I found out they were coming from China (prefer the USA). Took pictures of unopened pillows and emailed NACOVE.COM. Followed every instruction given to me. I took it to the post office to ship it back for $17+. Emailed the photo of the receipt ASAP. NOW I'VE EMAILED THEM SEVERAL TIMES TO REQUEST THE STATUS OF THE RETURN. I am so overly frustrated ... $250 is a lot to swallow over a company that is non-existent.

DO NOT BUY - they don't reply to you when you ask to return the pillows. They tried to offer a discount but I asked to return for a refund. They are now ignoring my emails and today my emails are getting bounced back. RIP OFF COMPANY