nacove.comReviews of nacove.com

Nacove does not stand by returns or warranty. Pillows were not comfortable for us. Sent multiple emails, never any response. Now we are out almost $400 for pillows we don't use.

Good luck getting any response when trying to return their horrible product. Not based in US.

HORRIBLE customer service! They say they have a 30 day return policy but when I immediately tried to return my pillow I could not get ANYONE from this company to respond. I tried live chat and email - ZERO response.

To say that I'm astonished by my feelings regarding Nacove's duvet would be an understatement. It gets more comfy and softer with every day. I'm going to get one for each bed in my house! It's excellent that you could be persuaded to forego this duvet cover!

Do NOT buy from this company unless you're sure you want to keep! They praise their return policy, yet make you jump through hoops to return, and then end up ghosting you. I'm going to dispute the charges.

I ordered two pillows from Nacove. I did not find them comfortable so I emailed them within the "return window". No response. I emailed them again. No response. What a waste of almost $400.

Ghosted on refund after returning the pillows, one of which was completely unopened! Now I am out the $250 for the pillows and another $27 on shipping. They ignore you after that. I have tried calling every phone number I can find and also emailing several times without any response.

The pillows themselves were just ok. However they have a satisfaction guarantee that they do not honor. I ordered 2 king size pillows. They were shipped separately from China to Colorado I believe. Then they came from there together in one terrible package. They take forever to respond to emails about getting a refund, then play games and then want to have you send them back at your expense with no promise of a refund