NABA CosmeticsReviews of nabacosmetics.us

Ordered a palette for a photoshoot event. Their website said shipping to the Netherlands would take up to 5 working days. It has taken almost two weeks for it to arrive. Sure, the shipping company can run into some delays, but I could see through the track and trace that it wasn’t their fault, but it was actually the company itself that took ages to actually send it out. Too late for the shoot, but unfortunately we won’t be able to return it since they do not accept returns. Shitty policy if you can’t deliver what you promised.

first I understand humans make mistakes but I've heard too many of the same stories on this brand for it to not just be a badly run business. I tried to cancel my order after seeing all the reviews but they refused. They said it had already been shipped even though I didn't get a shipping email till after I tried to cancel. When I got my package, they'd sent 2 of the same palette and one of the ones I ordered was missing. they made me send back the double before replacing it with what I ordered which is whack cause this was YOUR mistake so why am I waiting to get my stuff till after I fix YOUR mistake? like I said, badly run business. then I finally got around to using the product and it's so far below subpar. no payoff and doesn't last even with a good base. anyway nobody should buy from here

I ordered $155 worth of makeup on 8 different eye pigment palettes after seeing advertisements about them on TikTok and Instagram. While their US site claims to process orders in 1 day, I waited 4 extra days for my order to ship since the processing time on their main site states 5 days are needed. After 5 business days passed, my order was still left unshipped. I emailed them inquiring about when my order might be sent and I received a shipping notification shortly after. The next day they emailed back and claimed it had been shipped. A few days later I receive a small box in the mail from NABA Cosmetics. I knew I had to film myself unboxing it because there was no way my order fit in that small of a box. Needless to say, thank goodness I did. Inside the parcel was one broken palette. I emailed them proof and stated my disappointment and right away they said it must have been a mistake and that they ‘aren’t scammers’. They made a new shipping label and sent my order again. I received a giant box in the mail and thought to myself, “Phew, it must all be here”. Even so, I filmed just in case. After unboxing a box inside a box, inside another box, another box, and 3 more boxes and pilfering though mounds of packaging, I finally reached the eye palettes. Yet again my order was wrong. After all that, I was still missing an eye palette. I emailed them again with proof and they said the palette I was missing shipped separately. I emailed back immediately and asked for a tracking number, to which they have not sent. This whole ordeal has been entirely frustrating. I do understand that mistakes can happen; however, I would have thought they would have been much more careful in confirming the second order was correct before sending it. Especially after taking so much time packaging it. Now they flat out aren’t replying to my email asking for tracking on something I paid for… Update: 2 weeks after ordering Finally got them to send the last missing palette after making a PayPal claim asking for a refund. It arrived broken. Who would have guessed…