MZ WallaceReviews of mzwallace.com

I worked here. They make mistakes on the website and social media all the time and dont tell customer care workers about it until customers called in to ask questions. We were told to ask our managers what we dont understand or know but when we asked, they dont help. Awful place and the company policies dont treat customers well. Only care about the money and their friends.

I ordered a tote bag direct from MZ Wallace website. I rec'd a used and damaged bag. I know it was used b/c the plastic was torn and none of the zipper pulls were wrapped in paper. It was also scratched as if someone dragged it on cement. I was told a replacement would be 'expedited'. One week later and still no tracking#, no replacement. Days in between emails and calls w/customer service. They are like talking to robots. Won't buy again.

So sad to see how many wrong reviews MZ Wallace has... Especially because this brand is trying to convey a "high segment" look and feel by selling expensive items, however the quality of their services is inversely proportional. Conclusion: it will not last, it's just matter of time. My personal experience is the following: I recently placed my first order and received a gift with it. However I wasn't pleased with the bag I purchased (it was fabric and I expected leather). So I returned it, gift included and requested for a refund. I was refunded, however, the value of the gift was deducted and I was told that it is so because I kept the gift !! I am unfairly accused here !! I did not keep the gift, I was never interested into it. I find it too easy to accuse someone without any proof !! It's too easy and dishonest !! I don't know how to proceed to obtain compensation though... So the least I can do is warn people about the dishonest, unfair treatment this brand is able to provide. The quality of services of MZ Wallace is so disapointing, so disrespectful, it's far far behind the image MZ Wallace is trying to vehicle and I will propagate this message wherever I can.

Terrible . Ripped after two months and they refused to replace or repair . This bag is an expensive company and it was unacceptable customer service . I will not be buy from Mz Wallace again .

They advertise free shipping with a purchase of 150$ or more. When checking out, the free shipping was not applied, although my order was around 266$. Called Customer Service and was told that shipping is only free when creating an account, which I did not want to do. Customer Service Representative was polite, but not interested in resolving the issue. I cancelled my order because of a shipping charge of 10$. When a company promises free shipping, they should honor it...

The customer service of this company is terrible. I do not understand how more people are not upset. NO exchanges and a 21 day return policy. How can you give this product as a gift when by the time you get it and give it you are outside the window. Your recipient better like it, and you better not buy in advance. Not to mention there is no willingness to help.

So over the past several years I have purchased quite a few MZ Wallace products - for myself and as gifts. Recently I reached out to MZW about my cross body pouch that kept unbuckling and therefore falling off. (not good!). First off, they were very responsive which I appreciate. But after several back and forth emails I was told they could not help me (even after offering to pay to have it fixed!!!) They did offer to give me 20% off toward a future purchase, which I was not interested in. So now I am left with a cross body bag that is of no good to me. Very disappointed in finding out they will only help with a product if it was purchased within the past year. Well, unfortunately that is not when help is needed. Guess I'm off to find another brand to purchase!

Worst customer service experience. I never received the bag i ordered and they simply apologize for the inconvenience