MZ WallaceReviews of mzwallace.com

Having read the reviews on here I was concerned over placing an order but absolutely loved the Small Sutton Deluxe in the Sweetheart Print so took a risk, got discount on first purchase and if you create/sign in to an account it is free delivery to the UK and they cover all the import fees. Item arrived 1 day ahead of the date I was given and could track the whole journey so I knew where the package was at any given point. Bag when it arrived is very cute and bigger than expected, I love it and get loads of comments when using it. Appears to be well made (again a difference in some opinions on here) I carry a lot around in my bag as am diabetic so I always have my kits, some sweets and glucose drink for emergencies and the bag handles it well. Am going to take away on holiday next week to give it a full try. I have since ordered a further 2 items as presents and had to same smooth transaction and again delivered a day ahead of schedule When placing this order I received a free gift as part of a promotion (which I’m keeping 😀)

I first saw MZ Wallace bags in the Soho shop in NYC. Great shop, friendly helpful service. I had a good browse around and bought a small crossbody bag. Was delighted with it. Back in London and 6 months later I decided to order a tote online. It arrived in 3 days, was carefully packaged and is of lovely quality. My experience of MZ Wallace is different to others.

If I could, I would give no stars. Worst customer service I have ever experienced. I splurged on a MZW bag and it has multiple tears after a few days of light use. When I contacted customer service, I was told there was nothing they could do because it was “regular” wear and tear. Hardly! What a waste of money! Clearly not a sustainable brand either.

Sent Wrong Item; MZ Wallace Would Not Fix It

I bought the Metro Duffle and it literally fell apart after a few uses. Their customer service was dismissive and unhelpful. The bags look pretty but they’re terrible and cheap quality and fall apart. And customer service is nonexistent. NEVER buying this brand ever again.

Uk buyers beware! The bag arrived, not as expected really poor quality for the money. I’m in the process of returning it. However, I have to return at my own expense back to America! Not only that , though the bag was £199.00 they will only refund £161.00 I presume this is taxes, I was not made aware of this when purchasing. Please think twice before you buy anything from this company. Ps… just got home from the post office, it’s actually cost £30.09 to return this bag back to the company. I would say.. definitely do not touch this company, talk about being stung! Ouch! Shame on them for not being transparent and stating the facts when you purchase!

It doesn’t get worse than this! Alecia from customer service refused to repair a bag I received last year because it was a gift and I didn’t have the receipt. She was very patronizing and rude. The bag is garbage quality. I used it for like 3 days and the handle fell off. I’m currently filing a complaint with BBB

Horrible customer experience - especially a waste of time trying to get anything resolved with Gesaria. After spending over $1,000 she has done ZERO to make my experience better. All she can do is re-iterate rigid rules. I spent y over $750 on my first purchase and could not choose to include a dust bag. She said I need to notify for the next order and they would one with my next order. I placed another order and I only got the dust bag for the current order. Stop hiring horrible ppl who do not value or understand customer experience. Also, stop trying to pretend you are a high end brand when your policies are super cheap!!! How is it not possible, after bother to waste even more time with emailing back and forth with Gessria to not receive an extra dust bag for the two items with the first order???? What a cheap brand experience!!! Super dissatisfied client. Not proton wear any of my MZ Wallace items anywhere….and it absolutely cheapened my birthday’ perk experience.