My Supplement StoreReviews of mysupplementstore.com

It has been a month and I still haven't received my order. That doesn't bother me as much as the fact that I was the one that had to reach out to get updates on why my order has been delayed. I still respect the company and its customer service, but I would have appreciated more proactive support. Will still shop here again.

A little slow at informing me of a back order item after purchasing online. Product page should indicate out of stock so customer doesn't need to be bothered taking care of refund request and then the time to follow up.

Slow shipping !!!!

Start with the positive = you guys website is great as far as the information about the products you sell. Please dont change that - maybe even build on that. The negative = you guys DO NOT ship immediately once you receive an order! Period. Nor are some of your accelerated/expedited shipping options worth it (especially since it takes you a while to finally get the order together / ready to ship). My last purchase- I paid for the UPS Ground I believe, and not only did I receive supplements I ordered from another distributor before yours ( that I ordered the day after ordering from you)- but I only used their basic free shipping method! The difference was - they ship immediately. I received the confirmation message w/ tracking # within an hour of placing the order. They have a policy of shipping anything that comes in before 2p that day. Even with your UPS Ground option, I still didn't confirmation that my order shipped for quite a while. Makes me upset I paid the extra 15 dollars for shipping!

Shipping seems slow with lack of updates. While in the website 60 minute coupons don't work. Email discount offers aren't clear as to a coupon code is used or only certain products qualify. Emails with discounts feel misleading.

First, MySupplementStore does sell and ship exactly what you order in a timely manner. The service is excellent and the prices are great compared to other sites and sources for the products. HOWEVER, This is a buyer beware scenario. MysuppleentStore is mostly known for selling "Prohormones" and similar "legal steroid" replacement products. All of these products have overhyped descriptions and ABSOLUTELY DO NOT do what they say they will do at the dosages described. Many of these products have SOME science backing them, But require massive doses, Which will cost far more than you initially wanted to pay.

Have not received my order because of manufacturing backlog. (Jarrow Zinc Balance Order # 1173600) Perhaps, as the need arises, multiple suppliers should be quickly contacted, be accessible and available to compete in filling your backlog?

Shipping great